Assistant Office Manager (Dermatology and Cosmetic)

Berman Skin Institute•San Francisco, CA

45d

About The Position

The Assistant Manager plays a key role in the efficient daily operations of our San Francisco dermatology practice. This role supports the Clinic Manager, leads the front- and back-office teams, ensures exceptional patient experience, and plays a critical part in meeting clinic goals. With the launch of our Red-Light Therapy Membership Program, this position will also focus heavily on sales, promotion, membership growth, and team training.

Requirements

2+ years of supervisory or assistant management experience in a healthcare, spa, cosmetic, or dermatology setting preferred.
Strong sales background, with proven ability to close services or membership-based products.
Excellent communication, leadership, and customer service skills.
Ability to multitask in a fast-paced clinical environment.
Experience with EMR systems, scheduling platforms, and basic reporting tools.
Professional, patient-focused, and team-oriented approach.

Nice To Haves

Prior dermatology or cosmetic medicine experience.
Experience training teams on sales or service promotions.
Knowledge of laser treatments, skincare products, and cosmetic services.

Responsibilities

Support the Clinic Manager with day-to-day operations of the medical and cosmetic dermatology practice.
Provide leadership and oversight to front desk staff, medical assistants, and clinical support teams.
Assist with scheduling, daily staffing needs, and workflow management to ensure smooth clinic operations.
Help enforce clinical protocols, patient flow standards, safety procedures, and compliance guidelines.
Conduct opening and closing procedures, oversee cash handling, and ensure end-of-day reconciliation.
Participate in weekly management meetings and assist with reporting clinic metrics and performance.
Lead the rollout of the new Red-Light Therapy Membership Program in the San Francisco clinic.
Actively promote, present, and close memberships, products, and cosmetic services.
Meet monthly sales targets tied to membership conversions and cosmetic service revenue.
Train and motivate staff to confidently discuss membership benefits and answer patient questions.
Build excitement and awareness among patients through in-clinic promotion, follow-up outreach, and education.
Partner with the marketing and leadership team to refine membership offerings and improve conversion rates.
Ensure patients receive high-quality, compassionate, and efficient service at every visit.
Resolve patient concerns promptly and professionally, escalating issues appropriately.
Oversee front desk operations, including appointment scheduling, check-in/out, and patient communication.
Maintain a clean, organized, and welcoming clinic environment.
Coach and mentor team members to improve performance, professionalism, and service quality.
Support employee evaluations and provide feedback to the Clinic Manager on performance and staffing needs.
Assist with inventory management, supply ordering, and vendor coordination.
Ensure documentation standards are met for medical and cosmetic visits.
Support the Clinic Manager with payroll submissions, timecards, and administrative tasks.
Maintain compliance with HIPAA, OSHA, and internal BSI standards.