Assistant Office Manager - Chattanooga

Wilson Bank & Trust•Chattanooga, TN

1d•Onsite

About The Position

Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers—they become part of your story. In a Retail role, you’re the trusted face of Wilson Bank & Trust, building relationships that last for generations. You’ll know the “regulars” by name, and they’ll know you as “their banker”, the person they turn to for life’s most important financial decisions. Over time, your career grows alongside theirs—you’ll teach the next generation of bankers while still cheering on the families you’ve served for years. This isn’t just a job; it’s a chance to become a cornerstone in your community and a lifelong partner in people’s financial journeys. POSITION SUMMARY: The Assistant Office Manager I works closely with the Office Manager on overall operations and management of the bank office. This position develops team members to deliver an exceptional customer experience while complying with regulations, policies, and procedures. The Assistant Office Manager I assists in attaining internal performance objectives for office volume, sales and service goals and internal audit rating. This position utilizes sales and service strategies to retain existing relationships and enable growth of new relationships. The Assistant Office Manager I reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Requirements

High School diploma or GED
1 year of retail banking experience
Proficiency in Microsoft Office Suite and other standard software applications
Ability to serve a heavy workflow of customers in a courteous and professional manner
Ability to build relationships with customers and internal teammates
Basic organization and time management skills
Ability to develop and maintain knowledge of Bank products, services, policies, procedures, and systems
Maintain a professional demeanor at all times
Ability to work on multiple projects simultaneously while accomplishing daily tasks
Effective verbal and written communication skills
Excellent interpersonal skills
Critical thinking and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self-starter with a strong desire to exceed expectations and capable of supporting a team
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Ability to work Saturdays on a rotating basis
Participation in community events and in school banking program are required, as are public speaking, working extended hours as needed
Willing to grow and be challenged

Nice To Haves

1 year of management or supervisory experience preferred

Responsibilities

Work with the Office Manager on overall operations and management of the bank office
Assume responsibility for the bank office in the absence of the Office Manager
Responsible for maintaining deposit operations and compliance with regulations, policies and procedures
Serve as point of contact for team members regarding deposit products, deposit software, regulations, policies and procedures for consumer and business deposit accounts
Perform Customer Service Representative and Personal Banker duties based on staffing and customer demand
Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels
Assist in attaining internal performance objectives for office volume, sales and service goals and internal audit rating
Create and lead office sales and service efforts in order to reach performance goals.
Coach and counsel sales efforts of team members.
Develop team members to deliver an exceptional customer experience while complying with regulations, policies, and procedures
Conduct performance appraisals for deposit team members providing feedback and coaching as needed
Facilitate resolution of deposit, including red flag, exceptions for the bank office
Assist team members with complex or escalated customer issues or concerns
Utilize sales and service strategies to retain existing relationships and enable growth of new relationships.
Actively participates in follow-up strategies.
Collaborate with Office Manager to conduct retention and business development calls on existing and potential new clients
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Attend training as requested
Participate in outside community activities as required
Perform other duties as assigned

Benefits

We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more.
Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most.
We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.
We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.

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