Assistant Nurse Manager - After Hours Answer Line Exchange

BJC HealthCare • St. Louis, MO

6h • Hybrid

About The Position

The Answer Line provides after-hours exchange and nurse triage services for about 250 subscribing community pediatricians in St. Louis and surrounding areas. It is a 365/24/7 operation that handles incoming calls from patients (parents), physicians, labs, hospitals, pharmacies, etc. Exchange staff utilize subscribing physician preferences to route calls appropriately. The exchange provides additional services for St. Louis Children’s Hospital including management of admit and discharge notifications. This is a full-time, benefits-eligible leadership opportunity. Hours are mostly daytime but require flexibility to support evenings, weekends, or holidays depending on operational need or training, with an admin on-call requirement of one week per month. The location is hybrid, combining remote work with expected on-campus presence for in-person leadership meetings and to support new staff during onboarding/training. The Assistant Nurse Manager coordinates patient care, personnel management, maintenance of equipment, equipment purchased, and statistical accumulation. St. Louis Children’s Hospital is dedicated to improving the health and lives of children, providing comprehensive, high-quality care in more than 50 specialty areas. It consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report and has been designated as a Magnet® hospital for nursing excellence since 2005.

Requirements

• Nursing Diploma/Associate's in Nursing
• 2-5 years experience
• RN License & Certifications
• Must live within 1 hour of BJC @ The Commons (4249 Clayton Ave, St. Louis, MO 63110)

Nice To Haves

• Prior leadership experience (2-5 years preferred)
• Nursing experience in triage, pediatrician office, or call center
• Strong customer service & conflict resolution skills
• Technologically savvy
• Organized, dependable, flexible
• Team-player
• Resourceful
• Self-motivated
• Bachelor's Degree in Nursing
• 5-10 years experience
• Less than 2 years of supervisor experience

Responsibilities

• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals.
• Provides and oversees patient care according to planned interventions with regard to their age and developmental needs to attain the patient's optimal level of wellness and documents according to policy.
• Creates and ensures implementation of a collaborative plan of care based on assessment, diagnosis and medical treatment.
• May support the review of staff hours worked vs scheduled hours and determine appropriate disposition if variation exists. Perform and approve daily payroll updates. Reconcile time cards, bonus tracking and coding approval. Prepare, coordinate and execute all staff communications; prepare huddle agendas and lead meeting. Determine staffing needs; make nursing assignments as well as assign overtime. Recommend effective annual increases. Interview staff for open positions; evaluate and conduct performance reviews as assigned; draft and issue corrective actions/coaching; follow up regarding any disciplinary action to determine compliance.
• Responsible for staff productivity and the overall operational goals of the department as established by department leadership. Conducts performance evaluations and makes recommendations on areas of improvement if needed.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 251-500 employees