Mobile Assistant Center Store Manager

Ahold Delhaize•Concord, CA

About The Position

A great career opportunity Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. Count on Me - We know what to do, we make it easy, we do our part and we care! Job Title: Assistant Mobile Grocery Manager Success Factors Job Code : Department: Center Store (Grocery) Location: Multiple Food Lion locations within a designated area Reports To: Mobile Center Store (Grocery) Manager Primary Purpose: Assist the Mobile Center Store (Grocery) Manager in the management and duties of the Mobile Grocery Team. Support Mobile Center Store (Grocery) Manager in providing quality customer service within the Center Store (Grocery) Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice. Maintain solid communications with the management team, all associates in the store and throughout the organization. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.

Requirements

High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Good understanding of store operations preferred
Ability to lead and manage a team

Responsibilities

Manage the Mobile Grocery Team in the absence of the Mobile Grocery Manager, including supervising the performance of all duties and responsibilities of all Mobile Grocery associates, providing ongoing performance management, training, and labor management
Assist the Center Store (Grocery) Manager as necessary to hire, train, and maintain an efficient, productive, and qualified stock crew
In the absence of the Mobile Grocery Manager, ensure Mobile Grocery Team’s schedules are written to provide extraordinary customer service at all times and adequate coverage for grocery stocking activities
Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
Provide recognition of accomplishments and offer coaching when necessary
Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
Assist Mobile Grocery Manager and Mobile Grocery Associates in stocking merchandise to the shelf in accordance with policies and guidelines
Smile and role model an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Courteous and helpful to other associates
Support the achievement of budgeted financial and operating results
Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
Understands and utilizes Average Cost Inventory System (ACIS)
Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
Ensure that all advertising and sales promotion materials applicable to the Grocery Department are properly utilized
Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
Understand and follow Food Safety and Workplace Safety guidelines and procedures
Perform duties that ensure department appearance, quality, workplace safety, and food safety are consistently maintained
Observe and correct all unsafe conditions that could cause associate or customer accidents
Ensure compliance with local, state and federal regulations
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Place only saleable merchandise on the shelves
Maintain shelf allocations as indicated by the item tags
Ensure that stocking, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance
Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
Perform all other duties as assigned