Assistant Merchandiser - Hard Goods

Fung Group•Chicago, IL

57d•$48,000 - $52,000

About The Position

The Assistant Merchandiser for our Miles Hard Goods Division plays a key role in supporting customer relationships and ensuring the seamless execution of orders from placement through delivery. This role requires a proactive, detail-oriented individual who can manage multiple tasks, communicate effectively with cross-functional teams and customers, and help drive the success of the division through excellent service and execution.

Requirements

1-2 years of experience in a Sales Assistant, Assistant Merchandiser, or similar customer-facing role.
Strong organizational, time management, and problem-solving skills.
Ability to prioritize and manage multiple tasks in a fast-paced, deadline-driven environment.
Detail-oriented with strong communication skills.
Self-motivated with a positive attitude and a collaborative mindset.
Must be able to travel domestically and internationally 1-3 times per year, as needed.
Bachelor's degree or equivalent work experience.
Proficient in Microsoft Office Suite, especially Excel and Outlook.

Responsibilities

Support day-to-day sales operations, including order entry, tracking, and communication with customers and overseas teams.
Maintain accurate and up-to-date records of purchase orders, production schedules, and customer requirements.
Collaborate with Miles Team to ensure orders are delivered on time and meet quality expectations.
Manage artwork timelines and coordinate commercial packaging needs in partnership with overseas offices and the customer.
Assist in responding to customer inquiries, completing product specifications and pricing forms, and supporting the tender process.
Coordinate the distribution and tracking of product samples between factories and customers.
Provide high-level customer service and maintain strong client relationships through consistent and clear communication.