Assistant Membership and Healthy Living Director

YMCA of Greater Louisville•Louisville, KY

2d•$15 - $15•Onsite

About The Position

Are you a people person who loves a great mission and looking for a fulfilling job where you can build your leadership, communication, problem-solving and teamwork skills? As a key member of the Membership and Healthy Living team, this position is responsible for providing direct service as a member services associate and wellness coach. The main purpose of this position is to provide a positive role model for staff and members, and to create a relationship-developing atmosphere where customer service, a safe environment, and member engagement is at the highest priority. Join our team today and be a POSITIVE CHANGE MAKER in your community! The Y is the leading nonprofit organization committed to strengthening community by connecting all people to their potential, purpose and each other. Every day, our team members - of all ages, backgrounds and life experiences – work together to empower young people, improve individuals’ health and well-being, and inspire action in and across communities. Character is what counts at the Y, where our values – caring, honesty, respect and responsibility – shape our culture. The Y is a diverse community where your colleagues quickly become your friends. SHIFT: Monday through Friday 11:30 am – 8:00 pm. Ability to occasionally work early morning hours if necessary.

Requirements

Strong organizational, computer, communication and customer service skills.
Good problem-solving skills and adaptable to change.
Ability to stand for extended periods of time and work at fast paced environment

Nice To Haves

Previous customer service and supervisory experience preferred.

Responsibilities

Create a welcoming atmosphere that is people centered & service oriented.
Ability to build genuine relationships with members helping them meet their healthy living goals.
Take specific actions to move members to more connected and committed relationships with the YMCA.
Using good listening skills, deliver member-focused tours to potential new members and provide excellent service to active members, resulting in high membership retention and membership growth.
Answer phones, complete program registrations, membership sales and proficiently perform all membership functions in the membership software system.
Provide motivation, one-on-one member coaching and implement various member engagement initiatives.
Maintain a safe, clean and functional wellness center.
Assist with hiring, onboarding and coaching both the Member Services and Associates and Healthy Living Coaches.
Responsible for monthly staff work schedules and assisting with getting shifts covered.
Assist in the Annual Campaign with campaigner volunteer and donor recruitment, philanthropic outreach and board member recruitment.
Emphasize fun and make the Y a happy place with positive relationships.