Assistant Member Relationship Manager

University of Hawaii FCU•Honolulu, HI

About The Position

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Purpose: This position manages the Member Service Department by providing quality member service to members through in-person contact or on the phone. Responsible for facilitating maximum performance of Member Service Representatives to meeting department and credit union goals and objectives and to promote full service concepts.

Requirements

Four year degree or equivalent work experience.
Must be registered with the Nationwide Mortgage Licensing System.
Must be proficient in MS Office Suite.
Knowledge of all lending regulations.
Four years member/customer service, consumer/real estate loan experience.
Four years supervisory or management experience.
Requires the development, preparation, and monitoring of budgets.
Excellent verbal and written communication skills.
Excellent analytical, creative, and problem-solving skills.
Able to motivate and train staff to ensure the department meet their goals.
Excellent coaching and mentoring skills.
Able to prioritize workload and meet deadlines.
Able to work independently and make sound decisions.
Valid driver’s license and vehicle to travel.
Notary Public License.
Signature Guarantee Certification.

Responsibilities

Plans, directs, and coordinates the schedules of the Member Services staff.
Manages, coaches, counsels, and trains staff to enable them to perform at a superior level in the respective position. This includes performance management, setting and meeting department goals, specific measurements, and assisting with personnel issues.
Assists Member Relationship Manager with assessing department measurements, reporting procedures, and performs timely analysis of results. If needed, recommend solutions to areas that require improvements.
Assists Senior Management in carrying out short and long range plans, strategic plans, and credit union measurements. Also, develops and implements improvement in processes, procedures, and policies, as needed.
Ensures that credit union members are greeted in a polite, professional and courteous manner whether contact is in person, by telephone or electronically. Responsible for communication with internal and external members, both written and verbal.
Keeps current of and enforces all policies and applicable laws to ensure compliance with procedures, regulations, and all applicable items affecting the department.
Reviews, evaluates daily loan and new accounts and other pertinent tracking reports to monitor production, service etc.
Reviews loan requests for approval.
Audits Loan files and New Accounts and other files as needed.
Promotes credit union products and services to members and nonmembers in accordance with the department and marketing strategies.
Responsible for performance evaluations of staff and for recommendations of salary adjustments, position changes, and disciplinary actions.
Responsible for privacy and confidentiality of member information, and coordinate and comply with all security procedures of the credit union.
Makes appropriate recommendations for changes to products, service, policies, and procedures, as needed.
Assists members with products and services.
Assists Senior Management in developing short and long range plans, strategic plans, and credit union measurements.
Supports and carries out the strategic objectives of the credit union.
Performs other work as needed.

Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities
And Many More!