Member Center Assistant Manager

Community Choice Credit Union • Eastpointe, MI

22d

About The Position

As an Assistant Manager, you’ll ensure the member center runs smoothly each day while setting the example of how to deliver outstanding service. You’ll partner closely with the Member Center Manager to coach and develop your team, hold them accountable, and drive results. At the same time, you’ll contribute individually to sales and service goals, making a direct impact on both our members and the growth of the credit union.

This is a unique leadership role where you’ll balance hands-on service with team development, helping our members reach their goals while strengthening your team’s skills and performance.

Requirements

• Bachelor’s degree in Business preferred.
• 2–5 years of management experience in financial services or a related industry.
• Strong leadership and coaching abilities.
• Proven sales and service acumen with the ability to drive results.
• Knowledge of financial products, services, and policies.
• Ability to thrive in a fast-paced environment while prioritizing effectively.
• Strong organizational and problem-solving skills.
• Completion (or willingness to complete) FinCep Certification and Mentor Development Program.

Responsibilities

• Lead by example to meet and exceed member center sales and service goals.
• Coach, mentor, and develop team members to deliver outstanding service and achieve results.
• Oversee daily branch operations, ensuring efficiency, compliance, and accuracy in all transactions.
• Actively participate in recruiting, onboarding, and training new team members.
• Manage branch schedules, staffing, and workflow to ensure excellent coverage and member experience.
• Support the Member Center Manager with performance evaluations, promotions, and team development decisions.
• Step into the leadership role when the Member Center Manager is unavailable.
• Maintain security, compliance, and a professional work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager