Assistant Medical Director - Emergency Medicine

MedAmerica-posted 4 months ago
Full-time • Senior
Hardeeville, SC
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Vituity is seeking an Emergency Medicine Assistant Medical Director for the Hilton Head/Savannah Region (Hardeeville, SC). This position offers the opportunity to oversee quality and safety initiatives, collaborate with hospital quality personnel, and develop projects to improve service excellence and patient experience. The role emphasizes the importance of patient feedback and involves training and mentoring providers in patient experience techniques. The Assistant Medical Director will also coordinate with various hospital personnel and lead multidisciplinary meetings to enhance patient care and operational efficiency.

  • Oversee quality and safety initiatives.
  • Collaborate with hospital quality personnel to ensure compliance with all relevant regulatory standards.
  • Develop and implement projects to improve service excellence and patient experience.
  • Compare patient feedback survey results to Vituity state/region averages and national benchmarks.
  • Respond to written and verbal patient complaints in a timely manner utilizing service-recovery techniques.
  • Track and trend patient complaints, including the QI director as necessary in concerning cases.
  • Train and mentor providers in patient experience techniques.
  • Coordinate with hospital-patient experience personnel.
  • Coordinate efforts with key leaders in central operations.
  • Participate and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
  • Initiate process improvement and engage hospital project management resources to implement change.
  • Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.
  • Coaching underperformers and sharing best practices.
  • Participate in the hospital-wide throughput committee.
  • Create and champion clinical pathways.
  • Develop relationships with appropriate inpatient resources, case managers, hospitalists, and palliative care.
  • Develop relationships with appropriate outpatient resources such as skilled nursing facilities, sobering centers, urgent care centers, primary care physicians, and mental health crisis centers.
  • Establish and actively manage an inventory of resources available for patients to assist in transition post-ED/post-inpatient.
  • Monitor site financial performance and identify and create new areas for growth and revenue.
  • Develop an expertise and understanding of the yearly budget, financial performance measures and monitoring systems, and billing and reimbursement issues/systems.
  • Improve patient census and billing practice statistics to optimize reimbursement for the practice.
  • Maintain awareness and interactions with payers such as significant IPAs, Medical Groups, Foundations, ACOs associated with the hospital/health system.
  • Licensed physician as a Medical Doctor (M.D.) or Doctor of Osteopathic Medicine (D.O.) degree from an accredited medical school and completion of residency through an accredited residency program required.
  • Maintain membership and privileges on Hospital’s medical staff and comply with and abide by the bylaws, rules and regulations, and the policies and procedures of Hospital’s medical staff where services are being provided required.
  • Physician Partnership status required.
  • Superior clinical skills to serve as role model by setting high standards preferred.
  • Administrative experience and aptitude preferred.
  • Interest in interpreting complex financial data and with understanding of finance and accounting as they relate to practice management preferred.
  • Strong interpersonal and leadership skills; ability to motivate physicians and non-physicians, manage multiple assignments, work successfully with a diversity of people and locations, maintain good working relationships; Supportive team member; Ability to establish effective relationships quickly with both clients and non-clients preferred.
  • Excellent verbal and written communication skills preferred.
  • Excellent relationship building and process improvement skills preferred.
  • Meeting facilitation.
  • Excellent communication skills.
  • Change management/Process improvement.
  • Project management.
  • Process improvement.
  • Relationship building.
  • Technology skills.
  • Superior Health Plan Options.
  • Dental, Vision, HSA, life and AD&D coverage, and more.
  • Partnership models allows a K-1 status pay structure, allowing high tax deductions.
  • Extraordinary 401K Plan with high tax reduction and faster balance growth.
  • Eligible to receive an Annual Profit Distribution/yearly cash bonus.
  • EAP, travel assistance, and identity theft included.
  • Student loan refinancing discounts.
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