Assistant Market Manager

Service 1st Federal Credit Union • Sunbury, PA

3d • Onsite

About The Position

An Assistant Market Manager's primary responsibility is to ensure exceptional member service is being delivered at a branch with assets over $10 million but under $50 million with supervision of two or more full time equivalent employees. To accomplish this, Assistant Market Managers are responsible for directing and supervising all areas of member services in a branch. Performs all duties of the Member Service Representatives and Financial Service Specialists and serves as a back up to the AVP. In the AVP’s absence, the Assistant Market Manager is responsible for exercising independent judgment in the areas of branch operations and staffing. Promotes branch development through sales, deposit and loan growth, new member and member retention and community involvement. Assistant Market Managers are responsible for the direct supervision of the MSRs and Financial Service Specialists assigned to that branch.

Requirements

• Requires a high school education or equivalent.
• One to three years of similar or related experience.
• Requires ability to operate a 10-key calculator, typewriter, and computer keyboard.
• Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.)
• Requires exertion of up to 10 pounds of force occasionally to move objects.
• Involves sitting most of the time. Walking and standing are required occasionally.
• Requires the expression or exchanging of ideas by means of the spoken word to communicate with members.
• Requires the ability to perceive the nature of sounds at normal speaking levels with or without correction, and have the ability to receive detailed information through oral communication, including making fine discriminations in sound.
• Reaching to extend hand(s) and/or arm(s) in various directions.
• Repetitive finger movements to perform typing or otherwise working with paper files and documents.
• Requires close visual acuity to prepare and analyze data and figures; view a computer terminal; read and assess work quality.
• State of Pennsylvania residency required.
• Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union, e.g. Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality; etc.
• Maintain a current understanding of lending regulations and comply with policies and regulations including, but not limited to, Bank Secrecy Act, Truth in Lending, Fair Lending, RESPA, HMDA, FCRA and the SAFE Act.

Nice To Haves

• Prior supervisory experience preferred.
• Prior consumer lending experience preferred.

Responsibilities

• Trains new branch personnel; prepares work schedules; and monitors performance.
• Interview, examine, evaluate, decision and process loan applications.
• Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions.
• Reviews MSR/FSS work and activity to ensure compliance with organizational policies and procedures.
• Explains services to members and potential members to generate additional business and to promote positive public relations.
• Resolves account related concerns with members.
• Evaluates all branch activities to ensure they are in compliance with established credit union policies, procedures, and objectives; recommends changes to AVP or VP.
• Manages branch office in absence of AVP or VP.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED