Assistant Market Grille Department Manager

Hy-Vee • Iowa City, IA

96d • Onsite

About The Position

As an Assistant Market Grille Department Manager, this position will be responsible for assisting the Department Manager with presenting the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Requirements

• High school or equivalent experience with Sanitation (Food Safety) courses encouraged.
• One year of similar or related experience.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction.
• Checks orders for the day and sets up a timeline and production schedule.
• Reviews daily production list with department employees and assigns tasks for completion.
• Ensures food display case product is rotated and replenished.
• Scans the Market Grille area for items and areas that need to be addressed.
• Ensures the proper amount of staff in the department to handle customer needs.
• Monitors schedule, checks on hours and duties for 14 and 15 year olds and monitors department overtime.
• Controls inventory through constant monitoring of products.
• Handles catering contracts.
• Follows all food safety guidelines and ensures department employees comply.
• Handles and satisfies customer issues.
• Assists in monthly inventory: post invoices, helps with counts, calculates intra and inter store.
• Understands and practices proper sanitation procedures.
• Assumes management duties in absence of Department Manager.
• Writes schedules for the department and calculates clerk production amounts.
• Trains employees in department duties.
• Orders all products and supplies for the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED