Assistant Manager
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About The Position
Village Green seeks a highly organized and proactive Assistant Manager whose primary responsibility is overseeing rent collection, managing delinquent accounts, and handling the eviction process. Determines the new interest rate annually and revises the security deposit interest forms. Establishes and maintains good relations with residents, prospective residents, vendors, and co-workers. Maintains control over Accounts Receivables. Maintains Village Green’s targeted delinquency goal of less than .005% of annual GPI. Applies payments to resident ledgers; makes daily bank deposits; follow-up with telephone calls and/or collection or demand notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes, etc. Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc. Administers the lease renewal program. Generates and delivers general correspondence to residents, vendors, and prospective residents such as lease violations, certificates of insurance updates, application rejection letters, etc. Inspects condition of move-outs in a timely manner in order to document charges prior to reconciling security deposits. Maintains collection policy for residents who moved out with a balance on their account. Assists in monitoring property condition; report concerns/liabilities to property manager/maintenance supervisor. Adheres to established policies related to fair housing. Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors and orders office supplies and printed materials, etc. Performs, when asked, property manager duties in absence of Property Manager.
