Assistant Manager

Delmar International • Tonawanda, NY

77d • $60,000 - $80,000 • Hybrid

About The Position

The Assistant Manager will report to the Senior Brokerage Manager and will be responsible for overseeing the quality and productivity of the Brokerage department. This role involves collaboration with the customs and freight departments Managers to ensure efficient operations. The Assistant Manager will oversee the performance of the Customs Associates, evaluate the team of Raters, assist Customs Managers on special projects, and optimize team productivity. Additionally, the Assistant Manager will analyze operations for improvement and support Customs Associates in their daily tasks.

Requirements

• 5 years of experience in customs and transportation
• Experience in dealing with local and national brokerage procedures and knowledge of US customs regulations
• Working knowledge of customs import regulations, freight forwarding and processes as well as H.S. tariff classification
• Certified Customs Specialist (CCS) is an asset

Responsibilities

• Oversees the performance of the Customs Associates on a daily basis by maintaining a high standard of accuracy, productivity and overall moral.
• Evaluates the team of Raters on performance and productivity.
• Assists Customs Managers on special projects as needed.
• Optimizes productivity of the team in collaboration with the Customs Managers.
• Analyzes operations for improvement in collaboration with the Customs Managers.
• Identifies and resolves any issues associated with daily operations including client disputes.
• Supports and assists Customs Associates in daily operations.
• Performs various other duties as assigned.

Benefits

• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation