Assistant Manager

Apple American Group-posted about 1 year ago
Full-time • Mid Level
North Las Vegas, NV
251-500 employees
Food Services and Drinking Places
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The Assistant Manager at Applebee's is responsible for overseeing daily operations, ensuring excellent guest experiences, and leading the restaurant team. This role involves problem-solving, team leadership, and maintaining high standards of service and safety. The Assistant Manager will work closely with the General Manager and contribute to the training and development of staff while promoting a positive work culture aligned with the company's core values.

  • Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
  • Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.
  • Ensures the immediate response and correction of all verbal guest complaints to self and staff.
  • Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.
  • Maintains departmental inventory levels.
  • Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
  • Effectively schedules employees to meet sales demands.
  • Maintains effective safety and security programs.
  • Promotes and leads restaurant organization, cleanliness and sanitation.
  • Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.
  • Promotes quality recruitment and referrals of potential team member and management candidates.
  • Promotes Flynn | Applebee's training procedures for new managers.
  • Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.
  • Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.
  • Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
  • Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
  • Assures compliance with company policies, practices and procedures.
  • Responsible for controlling cost in assigned department.
  • Compliance with local, state and federal laws, regulations and guidelines.
  • Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.
  • Responsible for preparing and submitting accurate daily paperwork.
  • Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.
  • Provides a role model for managers and employees.
  • Develops self on all store related technology.
  • Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant.
  • At least 2-3 years restaurant management experience.
  • Serve Safe Food and Serve Safe Alcohol Certifications are a plus.
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