Assistant Manager

Summit Entertainment Center-posted about 1 year ago
$35,000 - $35,000/Yr
Full-time • Mid Level
Washington, MI
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The Assistant Manager at Summit Entertainment Center plays a crucial role in ensuring a fun and engaging experience for guests while assisting the General Manager in managing the venue. This position involves overseeing daily operations, maintaining guest satisfaction, and leading a team of staff members. The Assistant Manager is responsible for coordinating activities, addressing guest concerns, and implementing marketing strategies to drive sales.

  • Assist the General Manager with all aspects of the center's management.
  • Take charge of the center in the General Manager's absence.
  • Ensure guest satisfaction and address concerns promptly.
  • Implement marketing strategies to drive sales for leagues, open play, and events.
  • Develop and maintain relationships with league bowlers and officers.
  • Lead the team during each shift and ensure effective operations.
  • Assist in hiring, training, and scheduling staff members.
  • Work various shifts including nights, weekends, and holidays.
  • High school diploma or GED required.
  • 2+ years of management experience preferred.
  • Bachelor's degree in Hospitality Management preferred but experience can substitute.
  • Strong customer service skills and ability to handle various situations.
  • Basic computer skills and willingness to learn.
  • Experience in food and beverage or hospitality is desired.
  • Knowledge of bowling and related activities is a plus.
  • Experience in sales management is beneficial.
  • Employee discount
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