Assistant Manager

Planet Fitness-posted 3 months ago
$14 - $14/Yr
Full-time • Entry Level
Braintree, MA
1,001-5,000 employees
Amusement, Gambling, and Recreation Industries
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The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. Full time: 40 hours per week. Mon-Thurs 2p-10p, Saturdays 9a-5p. (Asst Mgr can also earn up to a $200 bonus per month)

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including answering phones in a friendly manner and assisting callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Assist in overseeing cleanliness and maintenance of facility.
  • Assist in ordering of supplies using specific budget based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Free Black Card membership after 90 days of employment.
  • Medical options.
  • Dental.
  • Vision.
  • Flexible Spending Accounts.
  • 401k with company contribution.
  • Paid vacation time.
  • Access to Pet Insurance and Aflac.
  • Opportunities for advancement.
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