Assistant Manager

Planet Fitness • Marysville, WA

283d • $16 - $19

About The Position

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. This position is full time, requiring 40 hours per week, with shifts from Monday to Thursday 2 PM to 10 PM, and Saturdays from 9 AM to 5 PM. The Assistant Manager can also earn up to a $200 bonus per month.

Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including answering phones in a friendly manner and assisting callers with a variety of questions, checking members into the system, new member sign-up, and taking prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Benefits

• Free uniforms
• Health insurance
• Training & development
• Free Black Card membership after 90 days of employment
• Medical options
• Dental
• Vision
• Flexible Spending Accounts
• 401k with company contribution
• Paid vacation time
• Access to Pet Insurance and Aflac

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees