Assistant Manager

Baskin-Robbins • Lawrenceville, GA

112d

About The Position

This Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC, respectively. You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Requirements

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management skills
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Role model exceptional guest service and ensure guests are the highest priority.
• Assist Restaurant Manager in promoting an environment with a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed and monitor team performance to meet quality, service, and cleanliness standards.
• Complete all required training including ServSafe certification.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees