The Assistant Manager is the co-leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.
Train, coach and develop Potbelly Associates and Shift Leaders
Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders
Develop and maintain a Good Vibes culture that fosters strong attraction & retention
Effectively schedule Associates, Certified Trainers and Shift Leaders
Update communication board with critical shop information
Attend regularly scheduled meetings
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
Assist General Manager with the control of cost of goods, variances and inventories within the shop
Control assigned P&L line items
Ability to maintain deadlines and prioritize while running an effective shift
Comply with health and safety standards for food, cleanliness and safety
Effectively handle customer complaints/issues
Other duties as assigned
Minimum of at least 2 years management experience in either a restaurant or retail environment preferred
Strong written and verbal communication skills
Ability to maintain deadlines and prioritize while running an effective shift
Strong organizational skills and the ability to multitask
Ability to stand/walk for 8-9 hours or as needed
Ability/stamina to work a minimum of 45 hours per week
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
Knowledge of Microsoft Office
Strong business acumen
Open availability preferred
Ability to manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Strong interviewing skills
Ability to write effective schedules and maintain labor goals
Knife skills are a plus!
Experience in a fast-paced environment
Friendly and customer service oriented
Enjoy problem-solving
Team player
Enjoy higher levels of noise from music, customer and employee traffic
Competitive pay with performance-based annual raises