Assistant Manager

$50,000 - $55,000/Yr

Potbelly - New Lenox, IL

Full-time - Mid Level

New Lenox, IL

Food Services and Drinking Places

About the position

The Assistant Manager at Potbelly plays a crucial role in co-leading the shop, fostering a positive environment for both team members and customers. This position emphasizes teamwork, customer service, and operational excellence, ensuring that the shop runs smoothly while delivering great food and experiences.

Responsibilities

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential
• Assist General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Others duties as assigned

Requirements

• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred
• Strong written and verbal communication skills
• Ability to maintain deadlines and prioritize while running an effective shift
• Strong organizational skills and the ability to multitask
• Ability to stand/walk for 8-9 hours or as needed
• Ability/stamina to work a minimum of 45 hours per week
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Knowledge of Microsoft Office
• Strong business acumen

Nice-to-haves

• Experience in restaurant management
• Knife skills
• Open availability preferred

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account