Assistant Manager

About the position

The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store. The Assistant Store Manager serves as the second in charge of operations to the Store Manager. Duties include delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing operational activities throughout the store. The Assistant Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime, as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer, Uncover Customer's Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
• Proficient in all Team Leader and Receiver functions.
• Create and foster a welcoming environment and sense of belonging in the Store.
• Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
• Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training including product knowledge development, appropriate application of policies and procedures and encouragement of continuous learning.
• Perform Opening/Closing procedures.
• Transport and make deposits to the bank.
• Resolve customer complaints/issues and ensure the customer has a positive shopping experience.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Champion the Customer Experience in the store and execute the role of the GURA Sales Leader.
• Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
• Operate cash register/computer.
• Supervise cash handling procedures.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Operate Forklift and Baler.
• Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
• Assist customers with loading purchases.
• Complete all documentation associated with any of the above job duties.
• Obtain license or certifications as needed by the business.

Requirements

• Previous retail leadership experience is required.
• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Must be 18 years of age or older and possess a valid driver's license.
• High school diploma or the equivalent is required.
• Bachelor's degree in Business Administration or related field is preferred.
• Ability to read, write, and count accurately.

Nice-to-haves

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.