Assistant Manager

Express-posted 3 months ago

$19 - $28/Yr

Full-time • Entry Level

Gilroy, CA

5,001-10,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

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PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

Assists in developing, inspiring, and retaining top talent
Maintain a positive work environment, which encourages an exceptionally high level of the store morale.
Coach, teach and train Sales Associates for effective job performance.
Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
Assist in overseeing all aspects of daily store operations.
Execute action plans to optimize results.
Ensure sales floor coverage in order to meet customer expectations.
Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
Maintain adherence to Company Policies and ensures the safety of associates and customers.
Manage the execution of the store strategy to achieve performance goals.
Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
Support a store's environment focused on consistently delivering a great in-store experience.
Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.
Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
Creates a positive in-store experience through visual standards.
Other essential functions may occur as directed by your supervisor.

Education: High School or Equivalent
Years of Experience: 1-3 of relevant job experience
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements

Previous retail experience preferred
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

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