Assistant Manager - O'Fallon, Illinois

Club Elite and Club Fitness•O'Fallon, IL

5h•Onsite

About The Position

The Assistant Manager supports club leadership in the daily operations of the facility, ensuring the environment remains clean, functional, and friendly for all members and employees. This role plays a key part in delivering exceptional member experiences by upholding Club Fitness standards and modeling the company’s values. The Assistant Manager also provides guidance to operational team members, assisting with staffing, performance support, and the development of a positive, service-focused work environment.

Requirements

High School diploma or GED, required
18 years of age or older, required
Minimum of at least 1 year of experience in customer service or hospitality
Excellent communication and interpersonal skills
Ability to handle stressful situations with professionalism and a positive attitude
Strong multitasking abilities
Ability to work varying hours as needed, including evenings, weekends, and holidays
Long periods of standing and moving about the facility
Occasional lifting of gym equipment may be needed
Must be able to lift or move up to 50 lbs.
Daily physical activity includes lifting weights, squatting, bending, reaching, spotting, and standing for prolonged periods of time.

Responsibilities

Lead, motivate, and guide staff to uphold a clean, functional, and friendly environment while delivering the highest level of member experience.
Identify opportunities to improve cleanliness or functionality and ensure corrective action is taken.
Provide club tours and educate potential members on the value of Club Fitness amenities and services.
Engage with members to guide them toward amenities, programs, and services that support their fitness goals.
Foster a high-performing, customer-service–focused team culture.
Inspect facility audit results and ensure tasks are completed to company standards.
Take an active role in training staff on cleanliness expectations and operational procedures.
Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIRs).
Maintain a clean, organized, and safe club environment through scheduled walk-throughs and hands-on support.
Oversee Kids Club operations, ensuring a safe, upbeat, and engaging environment for children ages 2 and up.
Complete accurate POS transactions, including retail, tanning, and membership-related sales.
Conduct daily facility audits and assign tasks to staff based on audit findings.
Train, coach, and mentor team members on front desk functions, check-in processes, POS operations, and cleanliness standards.
Ensure consistent service excellence by guiding team members in delivering a clean, functional, and friendly environment.

Benefits

Employee Stock Ownership Plan (ESOP): As an employee-owner, you’ll earn shares in the company at no cost to you, building long-term wealth as the company grows.
Base Salary Range: Starting $18.00/hour (compensation dependent on experience and qualifications)
Additional Earning Potential: Eligible for monthly commission and bonus opportunities, based on performance
Additional Perks & Benefits: Comprehensive benefits package including health, dental, vision, and more!
Fun and Supportive Team – We're a team that knows how to have fun, works hard, and supports each other every step of the way.
Employee Owned – Club Fitness is employee-owned, and that means you have a voice. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners
Career Growth – We believe in your potential. We offer opportunities for career advancement and provide training for everyBODY on our team.
Local Support – We're proud to be local to St. Louis, where club support is just one call away when you need it.
Free Memberships – You and an immediate family member get FREE access to all our club locations because you deserve it.
Discounts – Enjoy discounts on cooler beverages, snacks, and tanning upgrades.
Comprehensive Benefits – Full-time employees are eligible to enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.