Assistant Manager

The Ohio State University • Columbus, OH

7d • $18 - $23 • Onsite

About The Position

The Assistant Dining Manager assists in the management of a university dining unit. The unit may have multiple styles of service including traditional cafeteria, grab and go service, retail, or c-store. The operation serves approximately 2,500 students, staff and guests each day; supervises 10 -15 full time employees and up to 300 part-time student employees; manages the production and service of food to students, staff, guests, and special groups and in addition manages the procurement and inventory of food and related goods; supervises service and customer relations; responsible for meals being served in accordance with prescribed standards; responsible for overall performance management of student employees; supervises the quality and quantity of food items produced; orders product; takes inventories; supervises inspection of incoming food and supplies; orients, trains and coaches all student employees in all aspects of facility operations; supervises and trains staff according to prescribed customer service standards ensuring prompt, effective and courteous customer service for all guests; manages the student managers and the student personnel program; works weekends, various hours, special events, and holidays as business need dictates.

Requirements

• High school diploma or GED plus 4 years relevant experience
• 1-3 years experience in food service management or related field
• Excellent customer service skills
• Ability to read and interpret documents such as receipts, safety rules, operating instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to regularly lift and/or move up to 20 pounds and frequently lift and/or move up to 50 pounds
• Successful completion of a background check

Nice To Haves

• Associate's degree in hospitality management or related field
• 6 years relevant experience
• Knowledge of ServSafe Sanitation guidelines or similar food handler program
• Experience working with HACCP principles
• Excellent verbal and written communication skills
• Experience managing Classified Civil Service, bargaining union member employees, and student staff
• Knowledge of computerized ordering systems
• Ability to speak effectively before groups of customers or employees of the organization

Responsibilities

• Manages the production and service of food to students, staff, guests, and special groups
• Manages the procurement and inventory of food and related goods
• Supervises service and customer relations
• Responsible for meals being served in accordance with prescribed standards
• Responsible for overall performance management of student employees
• Supervises the quality and quantity of food items produced
• Orders product
• Takes inventories
• Supervises inspection of incoming food and supplies
• Orients, trains and coaches all student employees in all aspects of facility operations
• Supervises and trains staff according to prescribed customer service standards ensuring prompt, effective and courteous customer service for all guests
• Manages the student managers and the student personnel program
• Works weekends, various hours, special events, and holidays as business need dictates.

Benefits

• Ohio State offers competitive benefits to all regular full-time staff, including medical, dental, and vision, beginning on the first day of employment, paid time off, holiday pay, OPERS retirement, tuition assistance for self and dependents, and public service loan forgiveness.
• The successful candidate for this position will be eligible for premium pay in addition to base pay.
• Premium pay is available to employees who work a minimum of four consecutive hours after 3:00 pm.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees