Assistant Manager

The Ohio State University • Columbus, OH

15h • $18 - $23

About The Position

The Assistant Dining Manager assists in the management of a university dining unit. The unit may have multiple styles of service including traditional cafeteria, grab and go service, retail, or c-store. The operation serves approximately 2,500 students, staff and guests each day; supervises 10 -15 full time employees and up to 300 part-time student employees; manages the production and service of food to students, staff, guests, and special groups and in addition manages the procurement and inventory of food and related goods; supervises service and customer relations; responsible for meals being served in accordance with prescribed standards; responsible for overall performance management of student employees; supervises the quality and quantity of food items produced; orders product; takes inventories; supervises inspection of incoming food and supplies; orients, trains and coaches all student employees in all aspects of facility operations; supervises and trains staff according to prescribed customer service standards ensuring prompt, effective and courteous customer service for all guests; manages the student managers and the student personnel program; works weekends, various hours, special events, and holidays as business need dictates.

Requirements

• High school diploma or GED plus 4 years relevant experience
• 1-3 years experience in food service management or related field
• Excellent customer service skills
• Ability to read and interpret documents such as receipts, safety rules, operating instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to regularly lift and/or move up to 20 pounds and frequently lift and/or move up to 50 pounds
• Successful completion of a background check

Nice To Haves

• Associate's degree in hospitality management or related field
• 6 years relevant experience
• Knowledge of ServSafe Sanitation guidelines or similar food handler program
• Experience working with HACCP principles
• Excellent verbal and written communication skills
• Experience managing Classified Civil Service, bargaining union member employees, and student staff
• Knowledge of computerized ordering systems
• Ability to speak effectively before groups of customers or employees of the organization

Responsibilities

• Manages the production and service of food to students, staff, guests, and special groups and in addition manages the procurement and inventory of food and related goods
• Supervises service and customer relations
• Responsible for meals being served in accordance with prescribed standards
• Responsible for overall performance management of student employees
• Supervises the quality and quantity of food items produced
• Orders product
• Takes inventories
• Supervises inspection of incoming food and supplies
• Orients, trains and coaches all student employees in all aspects of facility operations
• Supervises and trains staff according to prescribed customer service standards ensuring prompt, effective and courteous customer service for all guests
• Manages the student managers and the student personnel program
• Works weekends, various hours, special events, and holidays as business need dictates.

Benefits

• medical
• dental
• vision
• paid time off
• holiday pay
• OPERS retirement
• tuition assistance for self and dependents
• public service loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED