Assistant Manager - Denver Metro

Sweet Cow•Denver, CO

10d•Onsite

About The Position

Assistant Manager Discover your Purpose, Seize Opportunity and Build a Vibrant Community with Sweet Cow! We value bright, adaptable, energetic team players with a strong desire to contribute and lead. If you possess an insatiable curiosity and an eagerness to learn, we want you on our team. We are an evolving company with a focus on four values : community, kindness, contribution, and growth. Our mission is simple: At Sweet Cow, we are committed to making the best-tasting ice cream, served by the friendliest scoopers, in the cleanest shop on the planet. Let's scoop smiles together! Your role: The Assistant Manager provides direction, maintains operations, and drives results through people development, sales, and growth. Assistant Managers hire, train, and coach through company values to uphold standards and achieve the company mission. If you thrive on challenges and are eager to explore opportunities for personal and professional growth, this role is designed for someone like you. A natural leader with exceptional delegation skills and a keen ability to adapt to evolving landscapes, you are dedicated to ensuring customer satisfaction and fostering connections within the community. Your friendly, positive, and enthusiastic demeanor makes you an ideal addition to our team, and we look forward to welcoming you on board! Your Contribution and Responsibilities: Focus on Customers and Community Provide consistent, positive, and engaging customer experiences rooted in company values Create and foster a customer-centric shop culture Address customer needs and concerns through genuine care and authentic human connection Embrace, share, and coach customer feedback Cultivate and nurture a lively and spirited shop vibe for the team and customers Build Effective Teams Assist the General Manager in identifying, screening and hiring the right talent Lead and coach shop trainers in effective training to ensure retention and minimize employee turnover Foster a growth-oriented environment through continuous team development, coaching, and feedback Plan and execute company training programs Supervise and address team performance Execution Ensure effective execution of daily operations Maintain oversight of all hourly positions to ensure all company standards are being met Navigate ambiguity, embrace and lead change, and make intentional and strategic decisions Clearly detail and communicate shop performance to the General Manager Utilize and oversee established systems, tools, and procedures Uphold company standards and norms Coach and uphold Sweet Cow’s standard of cleanliness Ensure optimal product and supply levels through accurate inventory-taking Delegate tasks based on customer flow and necessary action items Thrive in a fast-paced environment with a positive attitude Communicate with Impact Utilize open and direct communication Engage, connect, coach, and lead teams with clarity, positivity, and kindness Train, coach, and provide feedback creating an understanding of our company, shop priorities, and menu Develop teams through sharing the company's mission, values, history, and purpose Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’ Maintain weekly communication to the team with pertinent information and upcoming changes Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity Embrace feedback and communicate in a timely, considerate, and detailed manner Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations Core Responsibilities: Weekly and Daily Planning & Execution: Develop and implement weekly and daily plans, ensuring successful execution and necessary adjustments. Team Development: Lead approved team development initiatives and provide oversight to ensure continuous growth and improvement. Observation & Improvement: Conduct regular observations, identify areas for improvement, and implement effective change. Training & Validation: Lead training and validation processes for the shop, serve as the primary coach and mentor for Shift Leads (SLs), Ice Cream Makers, Production Team members, Trainers, and Scoopers. Team Communication: Facilitate weekly team communication through the weekly scoop and in person. Attendance Management: Uphold the attendance policy by coaching the team and ensuring consistent compliance. Performance Documentation: Prepare and deliver write-ups as needed to address performance issues. Interviewing: Conduct phone screens and initial interviews for prospective new hires. Support to General Manager (GM): Assist the GM with tasks such as roster management, employee orientation, production orders, conducting 1:1 meetings with SLs, Individual Performance Reviews (IPRs), and clock-in audits.

Requirements

High school diploma or GED required
Have at least two years of experience in a related service industry
Have at least one year of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees
Must be a minimum of 21 years of age
Able to lift up to 50 lbs
Ability to stand for the entirety of a shift
Adhere to the written schedule and maintain consistent attendance and punctuality
Maintain a weekly schedule of 35-38 in-shop hours scheduled based on shop and team needs
5 shifts/week (35-38 hours)
3 high revenue shifts (Thursday-Sunday)
Weekly: 1 opening shift, 2 mid shifts (one on Fri/Sat/Sun), 2 closing shifts (including one on Fri/Sat)

Responsibilities

Provide consistent, positive, and engaging customer experiences rooted in company values
Create and foster a customer-centric shop culture
Address customer needs and concerns through genuine care and authentic human connection
Embrace, share, and coach customer feedback
Cultivate and nurture a lively and spirited shop vibe for the team and customers
Assist the General Manager in identifying, screening and hiring the right talent
Lead and coach shop trainers in effective training to ensure retention and minimize employee turnover
Foster a growth-oriented environment through continuous team development, coaching, and feedback
Plan and execute company training programs
Supervise and address team performance
Ensure effective execution of daily operations
Maintain oversight of all hourly positions to ensure all company standards are being met
Navigate ambiguity, embrace and lead change, and make intentional and strategic decisions
Clearly detail and communicate shop performance to the General Manager
Utilize and oversee established systems, tools, and procedures
Uphold company standards and norms
Coach and uphold Sweet Cow’s standard of cleanliness
Ensure optimal product and supply levels through accurate inventory-taking
Delegate tasks based on customer flow and necessary action items
Thrive in a fast-paced environment with a positive attitude
Utilize open and direct communication
Engage, connect, coach, and lead teams with clarity, positivity, and kindness
Train, coach, and provide feedback creating an understanding of our company, shop priorities, and menu
Develop teams through sharing the company's mission, values, history, and purpose
Clearly, directly, and with vision deliver team messaging, creating a culture of comprehension and enthusiasm for all things ‘Sweet Cow’
Maintain weekly communication to the team with pertinent information and upcoming changes
Communicate with precision and influence across various communication channels while articulating knowledge and desired outcomes with clarity & positivity
Embrace feedback and communicate in a timely, considerate, and detailed manner
Create and foster a challenging and rewarding culture through meaningful contribution and a sense of team pride
Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations
Develop and implement weekly and daily plans, ensuring successful execution and necessary adjustments.
Lead approved team development initiatives and provide oversight to ensure continuous growth and improvement.
Conduct regular observations, identify areas for improvement, and implement effective change.
Lead training and validation processes for the shop, serve as the primary coach and mentor for Shift Leads (SLs), Ice Cream Makers, Production Team members, Trainers, and Scoopers.
Facilitate weekly team communication through the weekly scoop and in person.
Uphold the attendance policy by coaching the team and ensuring consistent compliance.
Prepare and deliver write-ups as needed to address performance issues.
Conduct phone screens and initial interviews for prospective new hires.
Assist the GM with tasks such as roster management, employee orientation, production orders, conducting 1:1 meetings with SLs, Individual Performance Reviews (IPRs), and clock-in audits.