Assistant Manager

Visionworks•Howell, NJ

1d•Onsite

About The Position

Visionworks is seeking charismatic individuals to be the heart of their brand, passionate about helping customers look great and see great. The Optical Supervisor/Assistant Manager (OSUP) is a leader who role models the Visionworks way and supports the General Manager in achieving store financial goals. This involves demonstrating floor leadership, accountability, and providing coaching and development to the associate team to ensure a simple, human, and bold patient and customer journey. The role also emphasizes fostering an environment where all are seen and heard equally, embracing Diversity, Equity, and Inclusion (DE&I).

Requirements

HS Diploma, GED or equivalent experience required
1-5 years of supervisory experience required

Responsibilities

Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
Execute all broad operational activities to meet the store's financial and customer experience goals