Assistant Manager

Refresh of Cleveland LLC•Akron, OH

37d•$20 - $25•Onsite

About The Position

Refresh is seeking an organized, responsible individual to help support our make-ready operations in NE Ohio. The Assistant field manager works closely with our current managers, technicians, office staff and customer staff to ensure apartments are turned efficiently on schedule and to quality standards. The ideal candidate is proactive, responsible, ambitious, who communicates well and works well under pressure. This role will advance quickly to become one of our field managers!

Requirements

Customer Service Skills
Problem Solving
Excellent Writing and Communication Skills
Ability to Work with multiple Software Systems
Multi-tasking
Strong Commitment to High-Level Service and Quality Standards - Detail Oriented
Valid Driver's License with Clean Driving Record is required for this role
Comfortable with Travel Across NE Ohio starting at our office in Akron every day
Shift is Monday-Friday (9am-5pm) (non-negotiable)

Nice To Haves

Prior Management Experience Preferred
Experience in Apartment Turns Preferred
Knowledge of our offered services is preferred, but not required

Responsibilities

Conducting quality control inspections across all service divisions
Performing standard audits to ensure technicians follow proper procedures
Performing conflict resolution between technicians, clients and other staff
Coordinating timelines with Field Managers to ensure services are on schedule
Supporting technician onboarding and assisting with ongoing coaching and training
Performing on-site job estimates for scope, changes or additional work
Identifying cross-selling opportunities during property visits
Responding to urgent field situations that require immediate support