Assistant Manager

The Woodhouse Day Spa - Indianapolis•Indianapolis, IN

5d•Onsite

About The Position

The Spa Assistant Manager partners with the Spa Director to run day-to-day operations at the Bottleworks location. This is an operational leadership role focused on guest experience and team performance. The role oversees front desk operations, coaches team members, and ensures every guest receives the Woodhouse experience. Join our modern luxury day spa, where warmth meets excellence and every detail creates a world-class guest experience. We’re a fast-paced, results-driven environment with a fantastic team culture built on connection, positivity, and pride in our craft.

Requirements

Experience Level: 2-4 years in hospitality, spa, high-end retail, or hotel front office
Currently a lead, supervisor, or coordinator looking for their next step
Detail-oriented ("It's All in the Details")
Servant leadership mentality ("Lead with a Servant Heart")
Comfortable with consultative sales conversations
Calm under pressure
Reliable and present ("Show Up")
Someone who "gets" luxury service
Candidates who prefer working independently
Those uncomfortable with sales-adjacent conversations
Anyone not available on weekends

Responsibilities

Drive guest rebooking at checkout with a rebooking rate of 30% or higher
Coach the team on enhancement recommendations with an enhancement attachment rate of 40% or higher
Support retail product sales conversations with a retail attachment rate of 20% or higher
Ensure exceptional guest experience delivery with Google review scores of 4.5+ stars are maintained
Develop and retain the front desk team with team member retention of 15+ months
Manage daily schedule flow with a schedule gap rate of less than 10% provider gaps