Assistant Manager

Rockys Ace Hardware•Randolph, MA

20h•Onsite

About The Position

The Assistant Store Manager is responsible for overseeing daily retail operations, ensuring the highest standards of Helpful customer service, and directing projects and responsibilities delegated by the Store Manager. This role involves opening and closing the store, maintaining safety and security, and possessing knowledge of overall store policies, procedures, and goals. The Assistant Manager must also have knowledge of management responsibilities and the ability to "fill in" as needed for the Store Manager. Key duties include training and supervising in-store personnel to ensure optimum performance and amazing customer service, assisting in maintaining accurate inventory, and performing general housekeeping to keep the store in a safe condition for team members and customers. The role also requires shopping the competition monthly, participating in and sometimes leading monthly store meetings, and overseeing inventory order placement, receiving, and stocking. The Assistant Manager is expected to achieve sales and productivity goals as established by the Store Manager, including keeping gross margin at acceptable levels, and maintaining a safe working condition of store equipment and fixtures. They will set a positive example by following company procedures, develop promotions to increase store traffic, and ensure that end-caps, cross-merchandising, and feature displays are properly merchandised and maintained. Demonstrating Helpful customer service by greeting and assisting customers on the sales floor, resolving customer claims and complaints in a timely, courteous, and discreet manner, and authorizing refunds consistent with company policy are also essential. The position involves working with the processing of weekly hot sheets and price adjustments, ensuring store bin tagging is completed promptly, and attending and assisting with mandatory monthly store meetings. Other responsibilities may be assigned by the store manager.

Responsibilities

Open and close the store
Safety and security, as assigned
Knowledge of overall store policies, procedures and goals
Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager
Oversee the tasks assigned and delegated to the various store team members
Training of store personnel
Supervise in store personnel to insure optimum performance and amazing customer service
Assist in maintaining an accurate Inventory
General housekeeping, and be able keep the store in a safe condition for Team members and Customers.
Shop the competition monthly
Participate and sometimes lead the monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals as established by the Store Manager including keeping gross margin at acceptable levels
Maintain a safe working condition of store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic.
Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
Resolve customer claims and complaints in a manner that is timely, courteous and discreet
Authorize refunds in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend and assist with mandatory monthly store meetings
Other responsibilities as assigned by the store manager.