Assistant Manager

Express • Providence, RI

2h • $19 - $28 • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online. The Assistant Manager at the Providence Place Express store assists the Store Manager in supervising store operations, including recruiting, management, training, and sales functions. This role is responsible for driving productivity, ensuring compliance with company policies, and creating a great in-store shopping experience for retail customers.

Requirements

• Education: High School or Equivalent
• 1-3 years of relevant job experience
• Proficient in use of technology (iPad, registers)
• Demonstrates strong customer service skills
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements
• Minimum of two years relevant experience

Nice To Haves

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong communication skills
• Prior sales management experience

Responsibilities

• Assists in developing, inspiring, and retaining top talent
• Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a “one team” mentality.
• Coach, teach and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
• Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage in order to meet customer expectations.
• Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
• Maintain adherence to Company Policies and ensures the safety of associates and customers.
• Manage the execution of the store strategy to achieve performance goals.
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
• Support a store’s environment focused on consistently delivering a great in-store experience.
• Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
• Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
• Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
• Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
• Creates a positive in-store experience through visual standards
• Other essential functions may occur as directed by your supervisor

Benefits

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
• Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees