Assistant Manager

Drybar Shops•Phoenix, AZ

21d•$45,000

About The Position

Assistant Shop Manager – Job Description & Leadership Expectations Drybar is a fun, fast-paced, and most importantly team-focused environment. We depend on each team member to understand their role and expectations, so everyone is contributing to the success of the team. The Assistant Shop Manager is a key member of the Drybar leadership team and acts as the Shop Manager’s right hand. This role is responsible for supporting daily shop operations, driving sales performance, coaching team members, ensuring policy compliance, protecting the client experience, and maintaining the Drybar Heart & Soul culture. The Assistant Manager ensures smooth daily execution and consistent application of brand standards across both service and operations. Job Summary / Purpose The Assistant Shop Manager helps oversee all shop functions and leads the team in delivering The Drybar Experience. This role supervises shift operations, leads the client experience, trains and develops staff, assists with hiring and onboarding, manages inventory workflows, supports scheduling and labor management, and handles client and team escalations with professionalism. The Assistant Manager is a cultural leader, a sales driver, and a key operational partner to the Shop Manager.

Requirements

Must have 2+ years of leadership experience in previous retail, salon or spa environment
Must be able to work a Wednesday-Sunday schedule
Strong leadership capability with the ability to motivate, coach, and hold others accountable.
High emotional intelligence and strong communication skills.
Deep understanding of loss prevention and operational compliance.
Strong inventory management and cost control abilities.
Excellent time management and prioritization skills.
Sales-driven mindset with natural ability to inspire performance.
Calm under pressure, solutions-focused, and confident in decision-making.
Positive, reliable, proactive, and consistent.

Responsibilities

Lead the client journey from check-in through check-out, ensuring Drybar standards are met every single time.
Resolve escalated client concerns and provide consistent, policy-aligned service recovery.
Coach Stylists and Bartenders in real time to maintain hospitality, pacing, and professionalism.
Oversee daily staffing, floor flow, client assignments, and break schedules.
Provide in-the-moment coaching, correction, and redirection to maintain expectations and standards.
Conduct follow-up conversations and assist with performance documentation.
Mentor team members and model strong, consistent leadership behavior.
Support hiring, interviewing, and selection of our front desk staff AKA Bartenders.
Train new Bartenders- including systems training, guest experience, and Drybar standards.
Support skill development in areas such as guest communication, sales, add-ons, membership selling, and time management.
Ensure all new hires understand handbook policies, non-negotiables, and shop procedures.
Actively promote awareness of shop goals (Memberships, Add-Ons, SPC, Retail, Client Count).
Lead sales coaching conversations throughout the shift and maintain a motivating environment.
Ensure all promotions are executed correctly and consistently communicated.
Review daily/weekly performance metrics and partner with the Shop Manager to build improvement plans.
Manage books in Booker, ensuring proper pacing, coverage, and client flow.
Maintain adherence to all company policies, including timekeeping accuracy.
Ensure shop cleanliness, readiness, and organization at all times.
Ensure team follows safety practices, emergency procedures, and compliance regulations.
Address or escalate incidents, injuries, or serious client concerns appropriately.
Oversee daily supply checks and restocking.
Assist with ordering inventory and supplies when requested or in the Shop Manager’s absence.
Support monthly inventory counts to ensure accuracy and cost control.
Maintain consistent back bar and station readiness.
Assist with scheduling support, labor planning conversations, and shift coverage decisions.
Support paperwork, reporting, documentation, and follow-up tasks delegated by the Shop Manager.
Participate in leadership meetings and trainings.
Assist with candidate screening, interviewing, and giving hiring feedback.
Support new hire onboarding, orientation flow, and first-week success tasks.
Lead by example and reinforce Drybar’s Heart & Soul values through daily actions.
Support team morale by celebrating wins, recognizing strong performance, and promoting a positive shop environment.
Serve as acting shop manager in the Shop Manager’s absence, when delegated.
Perform other duties as assigned.