Assistant Manager

Sweet Peas•Robinson Township, PA

About The Position

The Assistant Manager’s job is to ensure an exceptional customer experience and serve as a leader of their location to assist the Store Manager with retail operation in the fields of marketing, advertising, customer service issues, employee training, inventory management, and all aspects of retail management. The Assistant Manager will work alongside the store manager to provide a focused direction that aligns with the retail workforce with the overall company goals and objectives.

Requirements

Excellent communication skills
Excellent leadership skills
Ability to be on call for staffing issues and emergencies
Valid driver’s license with reliable transportation
Able to stand, bend, and kneel continuously throughout shift
Able to lift/carry up to 49lbs

Responsibilities

Operational Oversight: Assist and collaborate with the Store Manager to supervise day-to-day assignments and performance
Manage store matters relating to recruiting, hiring, training, engagement, and performance
Maintain professional discussion and demeanor with store employees, vendors, and customers
Assist in building and maintaining an environment that creates a pleasant shopping experience
Financial Management: Assist store manager with budget/orders/etc.
Maintain control of retail assets to assist with eliminating shrinkage
Assist with loss prevention
Customer Service: Provide customer service leadership and direction for the entire store and team
Ensure that customer expectations are met or exceed company standards
Address customer issues in a timely manner
Notify management of severe situations at location