CARWASH - ASSISTANT MANAGER

GATE HR•Jacksonville, FL

11d

About The Position

The GATE Express Wash Assistant Manager ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Collaborates with the manager to develop and maintain a team who provide inside and outside wash services to guests in a safe, fast, and friendly manner. This includes overseeing the operation of the location and ensuring maximum sales through excellent service, expense control, and operating costs. Coach team members to improve performance and develop their skills. Monitors operations and assures compliance with all policies and procedures. Must ensure a high level of cleanliness and organization at the facility.

Requirements

Must be a minimum of 16 years old
Must successfully complete a pre-employment drug screening and background check
Must be able to work a flexible schedule including weekends, holidays, and split shifts
Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
Must be detail-oriented and have strong organizational skills
Must be able to operate a computer
Must be able to stand for extended periods of time
Must be able to lift, carry, and move up to 50 pounds
Must be able to bend, kneel, stoop, and reach (including overhead)
Must have adequate strength, balance, and coordination to perform essential functions
Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside
Operating the Express Wash kiosk, credit card machines, and POS
Efficiently and safely guide vehicles through the car wash
Continuously maintain and repair car wash equipment
Performing preventative maintenance and minor repairs on car wash equipment
Detailing vehicles
Maintaining a high level of cleanliness and organization at the facility
Knowledgeable of store merchandise
Arrive to work on time, consistently
Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary
Hair must be clean and cut in a becoming style; management has final approval
Attend all required training, safety courses, office and departmental meetings
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
Safely and properly handle chemicals
Become proficient on all appropriate equipment and safety features.
Maintain and contribute to a positive and supportive team environment
Ensure the personnel’s uniforms are neat and clean in appearance
Able to follow closing procedures

Responsibilities

Coach team members to improve performance and increase the number of tasks every team member can perform.
Supervise operations and encourage maximum sales through excellent service, expense control, and operating costs.
Perform bookkeeping procedures including shift check-off; daily station reporting and inspections; bank deposit preparation; and analyze reports and transmit daily reports and other pertinent data to the Corporate Office
Ensure compliance with all policies and procedures through regular meetings and training
Continually evaluate and react to performance issues
Provide excellent customer service. Expeditiously resolve issues involving guest inquiring, complaints, and compliments, as well as disgruntled employees and employee relations
Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash.
Ensure completion of interior and exterior housekeeping during the assigned shift, including but not limited to: maintaining the appearance of landscaping, checking to see that all trashcans are emptied in the facility, and ensure the cleanliness of all areas throughout the day
Conduct daily preventative maintenance according to program schedule on days and shifts managed
Conduct equipment repairs proactively and troubleshoot problems to resolve issues quickly