Assistant Manager

Realty Center Management Inc•Bossier City, LA

12h•Onsite

About The Position

The Assistant Property Manager supports the Property Manager in overseeing the daily operations of the apartment community to ensure financial performance, operational efficiency, regulatory compliance, and exceptional resident satisfaction. This role is responsible for leasing support, rent collections, delinquency management, resident relations, administrative oversight, and supervision of on-site staff in the Manager’s absence. The Assistant Property Manager must demonstrate strong organizational skills, customer service excellence, financial awareness, and the ability to manage competing priorities while maintaining compliance with company policies and housing regulations.

Requirements

Consistently delivers high-level service and builds positive resident relationships (Customer Focus).
Understands rent collections, delinquency control, reporting accuracy, and expense awareness (Financial Acumen).
Communicates clearly and professionally in verbal and written formats (Communication Skills).
Manages multiple priorities, maintains accurate documentation, and meets deadlines (Organizational Excellence).
Adheres to Fair Housing laws, company policies, and ethical standards (Compliance & Integrity).
Proactively identifies issues and develops effective solutions (Problem Solving).
Provides direction when needed and takes ownership of responsibilities (Leadership & Accountability).
Applies closing techniques and follow-up strategies to achieve leasing goals (Sales & Persuasion).
High school diploma or GED equivalent.
Proficient in personal computer skills and business-related software including Microsoft office products and use of e-mail.
Excellent Communication Skills, both written and verbal.
Experience with Property Management Software.

Nice To Haves

Preferred Property Management experience
Leasing experience in property management is a plus

Responsibilities

Assist in overseeing the daily operations of the property to ensure efficiency, compliance, and resident satisfaction.
Support implementation and enforcement of company policies, procedures, and Standard Operating Guidelines.
Ensure the property is maintained in a safe, clean, and market-ready condition.
Monitor vendor performance and coordinate services as needed.
Assist in achieving budgeted occupancy, revenue, and expense control goals.
Support rent collection efforts and follow up on delinquent accounts in accordance with company policy.
Participate in preparing reports, tracking key performance indicators, and reviewing financial performance.
Contribute to cost-control initiatives while maintaining service standards.
Support leasing efforts including tours, follow-ups, and application processing.
Adaptable and willing to accommodate seasonal office hours to support leasing and occupancy goals.
Ensure compliance with Fair Housing and all applicable federal, state, and local regulations.
Assist in executing marketing strategies to maintain high occupancy levels.
Maintain accurate and complete leasing documentation.
Promote positive resident relations through professional and timely communication.
Address resident concerns and escalate issues to the Property Manager when appropriate.
Support resident retention initiatives and community engagement efforts.
Assist in supervising on-site staff, providing guidance, training, and performance feedback.
Promote teamwork, accountability, and a positive work environment.
Support scheduling and coverage needs to ensure operational continuity.
Ensure compliance with all applicable laws, including Fair Housing regulations.
Maintain accurate records and documentation.
Support safety protocols and emergency response procedures.
Complete additional projects assigned by Senior Leadership or Regional Supervisor as business needs arise.
Achievement of occupancy and revenue targets.
Maintenance of resident satisfaction standards.
Adherence to company policies and regulatory compliance.
Contribution to a positive and productive workplace culture.
Support of overall asset value preservation and enhancement.