Assistant Manager, Saint-Louis

Hermes • New York City, NY

2d • Onsite

About The Position

The Assistant Manager will embody the Saint-Louis spirit at Bloomingdale’s 59th Street, driving sales, ensuring an unparalleled client experience, cultivating loyalty, and representing the Maison with elegance and professionalism. Beyond in-store sales, this role will also support related functions, including showroom assistance, e-commerce coordination, and back-office administrative tasks for Saint-Louis’s U.S. operations. This is a full-time, on-site position primarily based at Bloomingdale’s 59th Street, with occasional responsibilities at our New York showroom or remote follow-up tasks.

Requirements

• 5+ years of experience in luxury retail, home décor or tabletop preferred.
• Deep understanding of luxury client service and story-selling.
• Strong communication and interpersonal skills; ability to build trust and rapport.
• Highly organized, detail-oriented, and adept at managing multiple priorities.
• Proficient in Microsoft Office; experience with POS or CRM systems is a plus.
• Passion for design, craftsmanship, and the French art de vivre.
• Flexible to work retail hours, including weekends and holidays.
• Ability to lift up to 25lbs without assistance.

Nice To Haves

• Experience with POS or CRM systems is a plus.

Responsibilities

• Welcome clients with warmth and expertise, delivering personalized service aligned with Saint-Louis and Hermès standards.
• Achieve individual and store sales objectives while contributing to overall business performance.
• Analyze sales trends and propose actions to optimize results.
• Train and inspire Bloomingdale’s team members to become ambassadors of Saint-Louis.
• Build lasting client relationships through CRM follow-up, special orders, and outreach initiatives.
• Ensure visual merchandising reflects the Maison’s aesthetic and Bloomingdale’s guidelines.
• Partner with store teams and regional colleagues on events, product training, and reporting.
• Oversee stock reception and maintain an organized back-of-house environment.
• Provide customer communication, administrative or logistical support for showroom, e-commerce and back-office activities as needed.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision, Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees