Assistant Manager

Splash In•Leonardtown, MD

5d•$23 - $28•Onsite

About The Position

Dive into an exciting career at Splash In! As part of the Wills Group family of brands, Splash In is Great Place to Work Certified™ and recognized as one of Fortune’s Best Workplaces in Retail™. Since 1926, Wills Group has been keeping lives in motion across the Mid-Atlantic. Our eco-friendly car washes use advanced water reclamation systems and environmentally responsible products, reflecting our commitment to sustainability. We’re growing fast and looking for an Assistant Manager to help lead our tunnel operations and deliver exceptional customer experiences. At Splash In, we value learning, contributing, and making an impact while supporting a culture that works hard, plays hard, and gives back to the community.

Requirements

High school diploma or ability to complete employer-paid GED program required; associate or bachelor’s degree preferred.
1–2 years of supervisory experience in car wash, hospitality, sales, and/or retail operations.
Technical skills in HVAC, plumbing, electrical, or car wash equipment maintenance are a plus.
Comfort using POS systems, computers, and operational software.
Flexibility to work weekends, holidays, and in varying weather conditions.
Sales experience with the ability to drive membership growth.

Nice To Haves

Strong leadership and motivational abilities.
Excellent customer service skills.
Ability to multitask and prioritize in a fast-paced environment.
Clear communication with employees, customers, and management.
Experience with inventory management, financial analysis, sales, and marketing.

Responsibilities

Operational Excellence: Oversee daily tasks, membership sales, and facility cleanliness.
Maintenance Leadership: Support equipment reliability through routine maintenance and timely repairs.
Team Leadership: Build a positive team environment and train team members in sales and operations.
Customer Service: Resolve customer concerns and maintain strong satisfaction ratings.
Sales Performance: Drive wash memberships and revenue through proactive engagement and coaching.
Financial Oversight: Monitor revenue, expenses, and margins while identifying improvement opportunities.
Technology Enablement: Utilize POS systems and operational software and ensure team proficiency.

Benefits

Paid Time Off: Up to 3 weeks of vacation, sick, and personal leave plus 8 holidays (bonus pay when worked).
Community Engagement: 2 paid community service days annually.
Parental Leave: Support for new parents.
Education and Development: Tuition reimbursement and professional development programs.
Financial Well-being: 401(k) with employer match and financial planning support.
Healthcare: Medical, dental, and vision plans with HSA options.
Insurance: Pet insurance, life insurance, and disability coverage.
Career Growth: Advancement opportunities across the Mid-Atlantic region.
Employee Perks: Free coffee and beverages, fresh food discounts at Dash In stores, and discounted car wash memberships.
Exclusive Discounts: Theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.