Assistant Manager

The NOW Bend•Bend, OR

35d

About The Position

The Assistant Manager plays a key leadership role in driving sales performance, team development, and daily operations within the boutique. This role works closely with the owner and Director of Operations to ensure the team is performing at a high level, delivering an exceptional guest experience, and operating efficiently. The ideal candidate is highly organized, sales-driven, and experienced in managing massage therapy teams, with strong skills in hiring, training, and coaching staff to reach their full potential.

Requirements

2+ years of experience in a leadership role in a fast-paced, guest-focused environment
Experience working with or managing Massage Therapists preferred
Strong sales mindset with proven ability to drive results
Experience in hiring, training, and team development
Organized, detail-oriented, and operationally strong
Comfortable managing both administrative and on-the-floor responsibilities
Excellent communication and leadership skills
Must be available to work weekends and holidays as needed

Nice To Haves

Experience working with or managing Massage Therapists preferred

Responsibilities

Drive sales performance, membership growth, and enhancement goals
Support hiring, onboarding, and training of Experience Guides and Massage Therapists
Coach and develop team members to maximize performance and accountability
Assist with scheduling, payroll, inventory, and daily administrative tasks
Maintain strong team culture, morale, and communication
Address guest concerns and employee relations professionally
Ensure compliance with company policies and massage therapy regulations
Participate in meetings and execute marketing and promotional initiatives
Lead by example on the floor, supporting daily operations and guest experience