LensCrafters - Assistant Manager
EssilorLuxottica•Novi, MI
45d
About The Position
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.
Requirements
- High School graduate or equivalent
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes & policies
- Strong basic math skills
- Familiarity with cash register, computers & calculators
- Must have a strong command of the English language for all written correspondence & oral communication
- Strong communicator & listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
Nice To Haves
- College degree or equivalent
- Previous experience in leadership position within retail & customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Brand Final Inspector Certification
- Brand Quality, Fitting & Adjusting Program
Responsibilities
- Delivers quality & improvement to exceed all key performance indicators (KPIs):o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
- Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
- Supports store business plans to maximize sales & profit
- Partner with store manager to lead & develop team
- Delivers clear, constructive, timely feedback & partners with Store Manager on development
- Executes visual directives & maintains store appearance
- Maintains positive working relationship with doctors
- Promotes team compliance to all policies
- Performs administrative duties
- Works a flexible schedule, including nights & weekends
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Food Services and Drinking Places
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
