Assistant Manager (Hourly)

One Off Hospitality Group Ltd•Chicago, IL

About The Position

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home. REPORTS TO: GENERAL MANAGER FLSA: EXEMPT POSITION SUMMARY: Assistant Managers are passionate about providing unforgettable experiences for our guests. Front-end management directs and oversees all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations. Additionally, this role possesses an enhanced focus and dedication to the details of all FOH organization and service.

Requirements

High School Diploma or GED graduate
Food Handler Certification required
Ability to handle stress under pressure
Willingness to maintain a clean, healthy, and safe working environment
Ability to coordinate multiple activities with attention to detail
Ability to work independently, with minimal supervision
Ability to be flexible with job demands and open minded when being asked to complete tasks
Ability to operate and use all equipment necessary to run the restaurant
Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
Ability to work varied hours/days as business dictates
Ability to stand for up to 8-10 hours a day
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Nice To Haves

Familiarity with Hot Schedules, Tock, and/or Toast preferred

Responsibilities

Maintains a cheerful, courteous disposition and a neat, clean and professional image
Assists General Manager with management of FOH staff (may include: scheduling, staff conflict, documentation, hiring, termination, etc.)
Responds to guest inquiries and provides assistance
Helps with duties of other employees (i.e. host, server, food runner, etc.) when necessary because of an unexpected absence or extra volume
Oversees organization, efficiency and policies pertaining to both office duties and service in the dining room
Keeps up to date knowledge of food and beverage items on menu
Supervises staff in terms of guest service, cleaning, and repairs to restaurant and grounds
Performs daily inspections and periodic audits to check safety of equipment
Responds to guest and community interests to develop marketing and advertising
Enhances and strengthens guest relationships, both established and new
Promotes cooperative effort, team spirit and good morale among employees
Delivers excellent guest service including personally greeting, seating guests and touching tables during service
Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
Works collaboratively with GM, CDC and any other staff to drive the success of the restaurant
Has a strong understanding of company background, core values and philosophy
Adheres to all company safety and sanitation policies and procedures