Assistant Manager

Cb•Saint Petersburg, FL

12d•$18•Onsite

About The Position

The Assistant Manager supports the Studio Manager with the day-to-day operations of Massage Studio and serves as the acting Manager when the Manager is not present. This role focuses on execution, leadership, and consistency — ensuring studio policies, procedures, and service standards are followed while supporting the Guest Coordinator (GC) team and Massage Therapists (MTs). The Assistant Manager works closely with the Manager to maintain smooth operations, a positive team culture, and an exceptional guest experience.

Requirements

3+ years of relevant management, customer service, or sales experience (spa or wellness experience preferred)
Strong communication, organization, and problem-solving skills
Comfortable leading teams and addressing issues independently
Reliable transportation and consistent attendance
Basic computer skills and ability to learn new systems quickly
Flexible availability including nights and weekends
Ability to commute/relocate: Saint Petersburg, FL 33701: Reliably commute or planning to relocate before starting work (Required)

Nice To Haves

spa or wellness experience preferred

Responsibilities

Assist the Manager with daily studio operations and decision-making
Act as Manager when the Manager is off-site
Ensure studio policies, procedures, and brand standards are followed
Help maintain a positive, professional, and team-oriented culture
Assist with MT and GC scheduling, time-off requests, and callouts
Support guest recovery, reviews, and service quality
Assist with inventory, ordering, deposits, and weekly reporting
Attend leadership meetings and support studio initiatives
Lead, coach, and mentor the Guest Coordinator team
Assist with hiring, onboarding, and ongoing training of GCs
Support front desk sales performance (memberships, rebooking, gift cards, retail)
Conduct GC performance check-ins and evaluations
Work regular GC shifts and assist with coverage as needed
Assist the Manager with MT interviews, onboarding, training, and Final Practicals
Sit in on MT interviews alongside the Manager (two leaders are always present)
Participate in hands-on training and quality evaluations (Must be comfortable receiving massages for interviews, training, and ongoing quality reviews)