Assistant Manager

Express•Gilroy, CA

2h•Onsite

About The Position

PHOENIX Retail, LLC is a retail platform that operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style, catering to dressing for work, everyday, or special occasions. Bonobos is a menswear brand known for its exceptional fit and personalized retail model. Customers can engage with these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online. The Assistant Manager position at Express, specifically at the Gilroy Premium store, involves assisting the Store Manager in supervising store operations, including recruiting, management, training, and sales functions. This role is critical for driving productivity, ensuring compliance with company policies, and creating a great in-store shopping experience for retail customers.

Requirements

Education: High School or Equivalent
Years of Experience: 1-3 of relevant job experience
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience

Nice To Haves

Previous retail experience

Responsibilities

Assists in developing, inspiring, and retaining top talent
Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a “one team” mentality.
Coach, teach and train Sales Associates for effective job performance.
Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
Assist in overseeing all aspects of daily store operations.
Execute action plans to optimize results.
Ensure sales floor coverage in order to meet customer expectations.
Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
Maintain adherence to Company Policies and ensures the safety of associates and customers.
Manage the execution of the store strategy to achieve performance goals.
Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
Support a store’s environment focused on consistently delivering a great in-store experience.
Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
Creates a positive in-store experience through visual standards
Other essential functions may occur as directed by your supervisor

Benefits

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Individual insurance coverage (for part-time associates) including major medical, dental, vision, supplemental insurance, life Insurance and more
Paid sick leave (for part-time associates)
Public health emergency leave (for part-time associates)
Learn & Earn incentive program (for part-time associates)
Voluntary benefits through YouDecide (for part-time associates)