Assistant Manager

Family Farm and Home • Burton, MI

20h • Onsite

About The Position

Family Farm and Home is a family owned and operated company with 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. They offer a wide variety of products including tools, hardware, automotive, pet supplies, clothing, farm supplies, and lawn and garden items. The company emphasizes incredible product values and exceptional customer service, leading to rapid growth. The Assistant Store Manager's primary responsibility is to manage the store in the absence of the store manager, embodying the company's culture and philosophies. This role requires strong leadership skills to motivate and supervise team members, expertise in company culture, merchandising, shrink control, and operational aspects. A successful Assistant Store Manager is knowledgeable about the local market, customer base, seasonality, and competitors, acting as a role model, leader, problem-solver, and strategic thinker to achieve budgeted goals. They assist the store manager in driving sales and profits through merchandising, inventory management, expense control, human resource management, and controlling operating costs.

Requirements

• Demonstrate excellent leadership and problem solving skills.
• Able to manage with limited supervision.
• Good oral/written communication skills in order to effectively interact with customers, vendors and other associates.
• Understand aggressive customer service and be team-oriented.
• Good management and organizational skills.
• Able to understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of store operations in the absence of the store manager.
• Detail oriented and able to handle multiple tasks in a fast paced environment.
• Able to stand for extended periods of time.
• Able to move and handle boxes of merchandise and fixtures throughout the store.
• Able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs.
• Able to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• Responsible for maintaining a highly motivated team by assisting the store manager in hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results.
• Maintains professionalism and positive store morale.
• Responsible for assisting the store manager in the execution and performance of all store job responsibilities through his/her key associates and/or his or her own actions.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Provides feedback to the office, i.e. buyers, district managers and all other company officials.
• Achieves financial objectives by assisting the store manager in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with actual as well as potential customers.
• Establish relationships and support local community groups consistent with company values.
• Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.
• Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• All other duties as assigned by store manager or company official.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed