Assistant Manager

BEST FRIENDS PET CARE INC•Grand Junction, CO

1d•Onsite

About The Position

At Best Friends Pet Care, the Assistant Center Manager supports the Center Manager in leading the team and ensuring exceptional care for pets and their families. This role involves overseeing daily operations, maintaining high standards of cleanliness, safety, and compliance, and managing inventory and administrative tasks. The Assistant Center Manager also plays a key role in team support, including recruiting, training, mentoring, and scheduling staff, while fostering professional development and positive morale. Additionally, they are responsible for building strong relationships with pet parents, handling inquiries, and collaborating on community outreach. The position also includes supervising pet boarding, daycare, and grooming services, monitoring pet behavior, and maintaining detailed records. It's an action-packed environment focused on the well-being of pets and clients, within an employee-owned company.

Requirements

Leadership or supervisory experience in a service-oriented environment.
Strong organizational and multitasking skills in a fast-paced setting.
A passion for animals and dedication to their well-being.
Excellent communication skills and the ability to build strong client and team relationships.
Flexibility to work varied shifts, including weekends and holidays, as needed.

Nice To Haves

Experience in animal care, veterinary services, or pet boarding/daycare facilities preferred.

Responsibilities

Partner with the Center Manager to oversee daily operations and maintain Best Friends Pet Care standards of pet care.
Step up as a confident leader in the Center Manager’s absence, ensuring smooth operations.
Ensure the facility meets and exceeds cleanliness, safety, and compliance standards.
Assist with inventory management, ensuring supplies are well-stocked and expenses are managed.
Support payroll processes, scheduling, and day-to-day administrative tasks.
Assist with recruiting, training, mentoring and shadowing team members to ensure top-notch care and service.
Help create work schedules that balance business needs with team well-being.
Promote ongoing professional development and positive morale among staff.
Build trust and strong relationships with pet parents, ensuring they feel confident placing their pet in our care.
Handle client inquiries, feedback, and requests with professionalism and enthusiasm.
Collaborate on community outreach, promotions, and marketing efforts to grow our presence.
Oversee pet boarding, daycare, and grooming services to ensure pets are happy, healthy, and safe.
Monitor pet behavior and address any concerns promptly and compassionately.
Keep detailed records of pet care, incidents, and daily routines.