Assistant Manager

TOMDAN ENTERPRISES INC•Fountain Valley, CA

13d•$19 - $20•Onsite

About The Position

Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommy’s Hamburgers is looking for you to join our outstanding team! The candidate we are looking for should be able to perform the essential duties and responsibilities to include proficiency in the following restaurant duties: General supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy’s standards and protocols Collaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discrimination Assist Unit Manager in selection and hiring of crew members Perform Unit Manager duties when Unit Manager is out of the business; on vacation or leave of absence, and days off Resolve customer incidents, complaints; handle media inquiries Assist with the management of labor costs; manage schedule changes, staff timekeeping along with meal breaks and rest periods, assist with schedule preparation Ensure all staff members are aware and comply with restaurant security and surveillance practices Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts Notify Unit Manager of products that need to be ordered, assist in the management of food costs, ensure correct receipt of deliveries Assist in weekly inventory and weekly close procedures Assist in the documentation and management of visitation and mystery shopper reports, safety meetings and procedures, accident reports, certifications, training documentation and charts, etc. Supervise maintenance upkeep of equipment—refrigeration, HVAC, fire extinguishers, equipment cleaning services Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam stations, cashier and janitorial duties according to Company standards Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion Follow food safety procedures Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn Demonstrate a high level of quality of work, attendance and appearance Adhere to all Company policies, procedures and safety regulations Adhere to all local, state and federal laws Perform other duties assigned by manager related to your position

Requirements

1-2 years of relevant experience

Responsibilities

General supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy’s standards and protocols
Collaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discrimination
Assist Unit Manager in selection and hiring of crew members
Perform Unit Manager duties when Unit Manager is out of the business; on vacation or leave of absence, and days off
Resolve customer incidents, complaints; handle media inquiries
Assist with the management of labor costs; manage schedule changes, staff timekeeping along with meal breaks and rest periods, assist with schedule preparation
Ensure all staff members are aware and comply with restaurant security and surveillance practices
Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts
Notify Unit Manager of products that need to be ordered, assist in the management of food costs, ensure correct receipt of deliveries
Assist in weekly inventory and weekly close procedures
Assist in the documentation and management of visitation and mystery shopper reports, safety meetings and procedures, accident reports, certifications, training documentation and charts, etc.
Supervise maintenance upkeep of equipment—refrigeration, HVAC, fire extinguishers, equipment cleaning services
Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam stations, cashier and janitorial duties according to Company standards
Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion
Follow food safety procedures
Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn
Demonstrate a high level of quality of work, attendance and appearance
Adhere to all Company policies, procedures and safety regulations
Adhere to all local, state and federal laws
Perform other duties assigned by manager related to your position