Steakhouse Bourre Bonne-Assistant Manager

DRIFTWOOD HOSPITALITY MANAGEMENT•Louisville, KY

6d•$50,000 - $65,000

About The Position

The Assistant Manager supports the General Manager in all aspects of restaurant operations while maintaining the elevated service standards expected in fine dining. This role requires hands-on leadership during service periods, strong attention to detail, and the ability to cultivate an exceptional guest experience. The Assistant Manager serves as a key member of the management team and acts as Manager on Duty during assigned shifts.

Requirements

3+ years of progressive restaurant experience with at least 1 year in a supervisory or management role
Fine dining or upscale steakhouse experience strongly preferred
Demonstrated knowledge of wine service, premium proteins, and fine dining service standards
Strong leadership presence with ability to command respect while maintaining approachability
Excellent communication skills with polished, professional demeanor appropriate for upscale clientele
Ability to remain calm and solution-oriented during high-pressure service periods
Proficiency with reservation systems (OpenTable, Resy) and POS systems
Working knowledge of Microsoft Office and Google Suite
Food Handler and Alcohol Service certifications (or ability to obtain upon hire)
Flexible availability including nights, weekends, and holidays

Nice To Haves

Experience with French service techniques and tableside presentations
Wine certifications (WSET, Court of Master Sommeliers, or similar)
Experience with high-volume service periods ($100+ per person average check)
Bilingual abilities (English + French, Spanish, or other languages)
Bachelor's degree in Hospitality Management or related field
Experience with private dining coordination and special events

Responsibilities

Execute flawless service as Manager on Duty, overseeing all front-of-house operations during assigned shifts
Lead pre-shift meetings covering menu updates, reservations, VIP guests, and service standards
Conduct table visits to ensure guest satisfaction and address any concerns immediately
Manage reservation flow, table assignments, and pacing to optimize guest experience and revenue
Handle guest complaints and service recovery with professionalism and empowerment to resolve issues
Ensure proper execution of steakhouse standards including steak temperatures, tableside presentations, and wine service
Train and mentor servers, hosts, bussers, and server assistants on fine dining service techniques
Conduct ongoing education on menu knowledge, wine pairings, and premium protein offerings
Provide real-time coaching and feedback during service to elevate team performance
Participate in hiring process including interviews and onboarding of new team members
Document performance issues and participate in disciplinary processes as needed
Enforce standard operating procedures for all front-of-house functions
Monitor service timing and coordinate with kitchen to maintain proper course pacing
Oversee opening and closing procedures, ensuring all checklists are completed accurately
Maintain dining room presentation standards including table settings, lighting, and ambiance
Manage floor plan assignments and server sections to balance workload and maximize efficiency
Ensure compliance with health department regulations, liquor laws, and company policies
Assist with scheduling to optimize labor costs while maintaining service standards
Monitor sales performance and identify opportunities to increase average check through upselling
Review daily reports including sales, labor percentages, and guest counts
Process payroll functions, time-off requests, and maintain accurate staff records
Assist with inventory management and vendor coordination as needed
Support special events, private dining functions, and holiday service planning
Demonstrate proper wine service techniques including presentation, opening, and pouring protocols
Guide servers on wine and cocktail recommendations that complement steakhouse menu offerings
Maintain wine list knowledge and participate in staff tastings and education sessions
Assist with beverage inventory, wine cellar organization, and proper storage protocols