Assistant Manager

Bagel Brands•Apple Valley, MN

15h•Onsite

About The Position

At Caribou Coffee, the Assistant General Manager (AGM) is a growth-oriented role designed to develop future leaders who can think strategically about the store and globally about the district and the entire Caribou brand. This position requires individuals to step into leadership with a strong desire for development and growth. The AGM works in partnership with the General Manager to manage all aspects of the store, impacting both the team and the community by creating day-making experiences that spark a chain reaction of good. The team brings this to life by focusing on TEAM, GUEST, and BUSINESS.

Requirements

1-3 years of prior restaurant/retail experience requiring strong customer service commitment and orientation
Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
Must be at least 18 years of age

Nice To Haves

High school diploma or GED equivalent
Has a valid driver’s license and reliable transportation
1 year of supervisory experience

Responsibilities

Demonstrates the DOING of Team Member and Shift Leader with ease, enthusiasm and excellence
Is responsible for developing their understanding of the business to the level of a General Manager over the course of a year
Is the spark for joy to everyone who walks into the store, creating real connections that last beyond the immediate interaction - and teaching the team to do the same
Is a champion for creating an environment that fosters goal-surpassing speed through effective deployment, in-the-moment problem solving and team motivation
Takes responsibility for hitting sales goals through the connection between speed & service
Takes the lead on problem resolution, shows calm, professionalism, emotional maturity, and a commitment to listening to understand
Make connections between day-to-day behaviors and the end result as you develop a broad understanding of the Profit & Loss statement
Organizes, executes, and improves upon administrative tasks and makes the connection between daily/weekly/monthly administrative tasks and overall business success
Responsible for all store funds while on shift by enforcing cash-handling policies
Places, receives, and verifies orders; conducts inventory; controls waste and dates and rotates inventory, when necessary
Thinks wholistically about the success of the store – focusing on not just your shift, but the next one and beyond
Seeks not just to solve problems, but to understand root causes of the problems to create sustainable change
Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
Fully embraces their growth and development in this role, bringing humility and curiosity to the team and role
Brings curiosity and a learner’s mindset to the role and their leadership; Asks questions: What do I want to learn? What else can I do? What other experiences can I have?
Takes ownership for their own development and is hungry for feedback and to get better
Leads with a global view of the Caribou brand (evolving from shift to store to district to company)
Is a relentless culture champion, bringing the purpose and values to life in every interaction
Creates an open and trusting relationship with GM
Brings a competitive fire to the role, seeking to hit (or beat!) goals and win the game of creating day making experiences