Assistant Manager - Hawthorne

Powell's Books • Portland, OR

33d • $21 • Onsite

About The Position

The Assistant Manager works independently and as a part of the management team to oversee retail floor operations. Responsibilities include providing for an exceptional in-store customer experience, managing staff on the retail floor, and coordinating workflow and staffing between different parts of the store. The Assistant Manager assists the Store Manager in leading the team to a high level of performance. They will sup port store operations and staff throughout the store , and may have responsibilities in a specific portfolio ( e.g. inventory management, bookselling/sections, used books, safety/security, administration, etc.). Takes appropriate action with respect to safety, security and emergency situations. Challenges and inspires their team to fulfill the Company vision, mission, and values on a daily basis . Takes risks and creates a stimulating work environment. Contributes to the development of a culture that emphasizes exceptional customer service, continuous operational improvement and high performance of all staff and management team members. Implements and furthers the company's vision. Reports to Store Manager.

Requirements

• Requires work experience in supervising, leading, and training employees (retail management and/or bookstore management experience preferred) or demonstrated leadership experience i n a Level II position (or equivalent ) at Powell's .
• Demonstrated leadership skills to supervise, lead, delegate, and train
• Demonstrated team-building skills and excellent communication and interpersonal skills
• Superior customer service skills and demonstrated conflict management and resolution skills
• Skills to work independently and as a member of a team
• Ability to manage effectively in a fast-paced environment, managing multiple situations and priorities simultaneously
• Ability to assume a confident leadership role in emergency situations .
• Proficient computer and financial management skills . Proficiency in MS Office preferred . Adept in learning new technologies
• Strong analytical, problem solving, organizational and time-management skills.
• Absolute ability to maintain confidential information
• Love of books and reading
• Physical requirements - Group B.

Responsibilities

• Supervises all sales floor activity. Assigns projects and directs work. Coordinates with managers and employees to ensure that essential store functions are properly staffed .
• Supports and demonstrates a culture of passionate bookselling including active engagement with customers . Upholds and holds staff accountable to Powell's Customer Service Expectations.
• Performs management functions including, but not limited to: supervision of all sales floor activity; resolution of the full spectrum of customer service calls; coordination of staff coverage; representing the company to customers, vendors, a nd media; coordinating with Physical Plant, IT, C ash Office and others as needed.
• Perform duties necessary for security of store , staff, and customers, including, but not limited to surveillance, exclusions, loss prevention, clean-up, and working with the police & /or mall security as needed.
• Acts as an informational resource for staff regarding store operations, procedures, and decisions.
• Selects and hires personnel, oversees training, and conducts performance evaluations.
• Challenges and inspires staff to achieve a high level of performance through feedback mentoring and acknowledging accomplishments . Motivates staff and advocates for team.
• Initiates and follows through with in-the-moment and problem solving conversations, performance management and progressive discipline when there are performance issues as needed.
• Promotes team environment that takes responsibility for good work , high standards and mutual respect for all Powell's employees and customers . Works with team to meet goals and celebrate accomplishments.
• Takes initiative in advancing new projects and ideas that improve productivity and make for a superior working environment.
• Shares responsibility for the efficient functioning of the store including prioritizing workflow, assigning tasks, and opening and closing the building. Takes responsibility in emergencies, responds to safety and security issues and facilities problems.
• Acts as a change agent in the store . Helps establish policies, procedures, standards and controls, and helps to convey changes to staff. Ensures company compliance goals are met at the store.
• Other duties as assigned.

Benefits

• Generous healthcare plan (medical, vision, and dental)
• 401(k) savings plan
• Education benefit
• Childcare subsidy
• Substantial employee discount that is also available to your significant other, children, parents, and siblings
• Book borrowing privileges

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees