Assistant Manager

BigFoot Java•Auburn, WA

12d•$19

About The Position

BigFoot Java Asst. Barista Managers main responsibility is as a Barista and secondary you will perform routine location and machine maintenance. Asst. Manager Duties/Responsibilities: Perform all duties and responsibilities of a Barista Perform all daily and weekly and monthly equipment maintenance duties. Help ensure BFJ successfully, increasing sales and hitting sales targets and labor targets. Provide leadership for the baristas through 'being the example' and providing training as needed. Follow set building, health, and BFJ culture standards; always remaining compliant in all areas. Create a platform for involving and inspiring all employees to succeed in everything they do. Ensure that your BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer. Help oversee and be responsible for all the employees at your BFJ: training, coaching, etc. Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards. Presents oneself in a professional manner, be in proper dress attire and wear the approved uniform. Maintain good business practices as outlined by management. Lead, inspire, and develop each member of the crew to achieve our mission: Maintains staff by helping to train employees. Continuous training of employees on drinks preparation and proper use of coffee equipment. Maintains and clean, well-stocked and orderly work environment. Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues. Attend all mandatory meetings. Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook. Enforces food safety regulations. Ensures a safe, secure, and legal work environment. Enforces local, state, and federal labor and employment laws. Help manages Scheduling-Shifts, time-off, and coverage. (Managers and Asst. Managers must be available to cover any shift per business needs or in the event staff cannot cover). Communicates job and performance expectations. Maintains quality service by enforcing quality and customer service standards along with quick service expectations. Escalate customer complaints to the District Manager to resolve quality and customer service complaints if you are not able to resolve the complaint. Available for on-call issues outside of normal scheduled shift hours. Working a rotating schedule to see all employees for training and to improve customer experiences. Performs other related duties as assigned.

Requirements

High School Diploma or GED
Certified Food Protection Manager Certification (Can schedule and receive once hired)
5 years customer service experience required.
2 years of Barista experience required.
Experience in JIT inventory management.
Ability to lead a team.
Availability to work around peak hours, including nights, early mornings, weekends, and holidays, along with a rotating schedule to ensure all employees are properly trained and providing speed and a legendary experience to each customer.
Training and willingness to continue learning about food and beverage preparation.
Exceptional listening and communication skills.
Ability to walk, bend, and stand for extended periods.
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Ability to read and speak English proficiently.
Strong ability to multi-task.
Strong basic mathematical skills.
Ability to problem solve quickly.
Ability to follow directions.

Responsibilities

Perform all duties and responsibilities of a Barista
Perform all daily and weekly and monthly equipment maintenance duties.
Help ensure BFJ successfully, increasing sales and hitting sales targets and labor targets.
Provide leadership for the baristas through 'being the example' and providing training as needed.
Follow set building, health, and BFJ culture standards; always remaining compliant in all areas.
Create a platform for involving and inspiring all employees to succeed in everything they do.
Ensure that your BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer.
Help oversee and be responsible for all the employees at your BFJ: training, coaching, etc.
Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards.
Presents oneself in a professional manner, be in proper dress attire and wear the approved uniform.
Maintain good business practices as outlined by management.
Lead, inspire, and develop each member of the crew to achieve our mission:
Maintains staff by helping to train employees.
Continuous training of employees on drinks preparation and proper use of coffee equipment.
Maintains and clean, well-stocked and orderly work environment.
Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues.
Attend all mandatory meetings.
Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook.
Enforces food safety regulations.
Ensures a safe, secure, and legal work environment.
Enforces local, state, and federal labor and employment laws.
Help manages Scheduling-Shifts, time-off, and coverage. (Managers and Asst. Managers must be available to cover any shift per business needs or in the event staff cannot cover).
Communicates job and performance expectations.
Maintains quality service by enforcing quality and customer service standards along with quick service expectations.
Escalate customer complaints to the District Manager to resolve quality and customer service complaints if you are not able to resolve the complaint.
Available for on-call issues outside of normal scheduled shift hours.
Working a rotating schedule to see all employees for training and to improve customer experiences.
Performs other related duties as assigned.

Benefits

90-day probationary period.
90-day probationary review to go over your performance.
Two-week training period at multiple locations.
Full-time position requiring 35 hours or more per week.
You will be required to attend occasional meetings at the corporate office. Pacific WA 98047
Hourly wage of $18.65 (Eligibility for tips while being an active Barista only)
PTO accrued at .025 per hour. (Averages about 40 hrs. per year)
401 (K) Eligibility after 120 days. (If offered at that location)
Medical Eligibility after 90 days. (Employer 60/Employee 40) (If offered at that location)
Free Coffee Beverages while on shift