Assistant Manager - The Village FIT

The Village Dallas-posted 14 days ago
Manager
Dallas, TX
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As the Assistant Manager, you will be responsible for overseeing all aspects of the Village Fit facility alongside the manager, sports league programming, sports field rentals and member services specialists. This role requires strong leadership skills, a passion for fitness and wellness, and a commitment to delivering exceptional customer service and an unmatched experience at the Fit for the members. The Assistant Manager will play a crucial role in ensuring the success and growth of our fitness facility. This position requires strong organizational skills, a passion for fitness and sports, and the ability to effectively manage multiple responsibilities. The successful candidate will assist the Gym Manager in overseeing daily operations while also taking the lead in coordinating sports league programming, managing softball and multi-use field rentals, overseeing camp programming, and contributing to general operations management.

  • Support the Gym Manager in daily operations, including facility maintenance, equipment management, and member services.
  • Assist in developing and implementing policies and procedures to ensure smooth operations and exceptional member experiences.
  • Collaborate with the Gym Manager to create and implement revenue generating programs to meet the needs and interests of members.
  • Provide excellent customer service, address member inquiries, and handle any issues or concerns that may arise.
  • Recruit, train, and supervise staff members, ensuring they adhere to established policies and procedures.
  • Foster a positive and collaborative team environment, encouraging professional development and growth opportunities for staff.
  • Coordinate employee orientations, training, continuing education, and staff meetings with the Gym Manager.
  • Develop short term and long-term goals and objectives for areas of responsibility and participate in department goal setting.
  • Take the lead in planning, organizing, and coordinating sports leagues within the fitness center.
  • Develop league schedules, manage team registrations, and communicate with participants to ensure a smooth and enjoyable experience.
  • Coordinate with league officials, referees, and coaches to ensure proper implementation of league rules and regulations.
  • Oversee league operations during games, including scorekeeping, equipment setup, and resolving any conflicts or disputes.
  • Manage the rental process for softball fields and other multi-use sports fields within the fitness center.
  • Coordinate with potential renters, handle inquiries, and facilitate the reservation and scheduling of field rentals.
  • Ensure proper field maintenance, cleanliness, and preparation for rentals, including coordinating with maintenance staff as needed.
  • Collect rental fees, maintain rental agreements, and provide excellent customer service to renters.
  • Develop and manage camp programs for various age groups, coordinating activities, schedules, and staff.
  • Recruit, train, and supervise camp counselors and staff to ensure a safe and enjoyable experience for camp participants.
  • Oversee camp registration and enrollment, including managing paperwork and waivers.
  • Collaborate with the Gym Manager and marketing team to promote camp programs and attract participants.
  • Collaborate with the Gym Manager to oversee facility operations, including maintenance, cleanliness, and safety protocols.
  • Assist in managing staff schedules, training, and performance evaluations.
  • Contribute to the development and implementation of marketing strategies to increase membership and program participation.
  • Ensure compliance with all relevant regulations, policies, and procedures related to the fitness center and its programs.
  • Monitor equipment inventory and coordinate repairs or replacements as needed.
  • Maintain a comprehensive understanding of facility policies, procedures, and emergency protocols.
  • Create a welcoming and inclusive environment that fosters member engagement and retention.
  • Address member inquiries, concerns, and feedback in a timely and professional manner.
  • Identify opportunities to enhance the member experience, ensuring high levels of customer satisfaction.
  • Bachelor's degree in exercise science, kinesiology, sports management, or a related field (preferred).
  • Proven experience in managing a gym facility or fitness center, with a focus on personal training, group fitness, and programming.
  • Strong leadership and team management skills, with the ability to inspire and motivate staff.
  • Excellent interpersonal and communication skills, with a customer-centric approach.
  • Sound knowledge of fitness principles, exercise techniques, and industry trends.
  • Proficiency in fitness software and technology platforms for scheduling, member management, and program tracking.
  • CPR and First Aid certification (required).
  • Additional certifications such as NASM, ACE, or ACSM (preferred).
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