Assistant Manager

Playa Bowls • Mansfield Center, CT

13h • Onsite

About The Position

Playa Bowls, founded in 2014, is New Jersey's Original Acai Shop, dedicated to bringing superfruit bowls to the masses using fresh, high-quality ingredients and providing a fantastic in-store brand experience. Starting from a small setup, it has grown into a 350+ unit operator and franchisor, with significant expansion planned for 2025 and 2026. This rapid growth offers an opportunity for an individual to contribute to the brand's continued development. The company is seeking a positive, enthusiastic, and people-oriented individual who is passionate about superfoods, healthy living, and fruit. As an Assistant Manager, you will collaborate closely with the General Manager to oversee daily operations, ensuring a vibrant and welcoming atmosphere for both team members and customers. Your role will involve training and mentoring new staff, as well as strategically resolving operational challenges. The ideal candidate thrives in a fast-paced environment, values personal and professional growth, possesses an entrepreneurial mindset, and appreciates playful food puns.

Requirements

• Proven experience in a supervisory or managerial role, preferably in a fast-paced food service or retail environment
• A valid driver’s license and reliable transportation
• A collaborative, team-first mindset with a willingness to jump in wherever needed
• Strong customer service skills and a passion for creating positive guest experiences
• Working knowledge of supply chain and inventory processes
• Familiarity with personnel management and basic human resources responsibilities
• Excellent communication and active listening skills to effectively support and lead a diverse team
• Strong critical thinking and problem-solving abilities
• A positive attitude and a great sense of FUN!
• Must pass the ServSafe certification within 3 months of employment
• Must be able to work a minimum of 30 hours per week
• Must be available to work weekends

Responsibilities

• Check products to ensure consistency, palatability, and quality
• Investigate and resolve complaints regarding food quality, service, and accommodations
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to make sure it’s up to Company Standards
• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Perform some food preparation or service tasks such as prepping, clear tables and serving food and drinks when necessary
• Maintain food and equipment inventories and keep inventory records
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Order and purchase product, equipment, and supplies
• Organize and direct worker training programs, resolve personnel problems, and evaluate employee performances
• Assess Team Member's needs, and recruit new hires using Company methods such as ADP WFN, advertisements, or attendance at job fairs
• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
• Utilize POS system, operate cash register and make bank deposits.
• Fill out business or government forms, maintain records, reports, or files and safety reports
• Adhere to company opening and closing procedures and maintain accompanying records
• Fill in for General Manager in the event of an extended absence
• Lives the Playa Bowls mission, purpose, and values

Benefits

• Competitive Pay + Tips: Enjoy a competitive hourly wage along with both credit card and cash tips — your hard work pays off!
• Professional Development: Our comprehensive Playa Bowls training program helps you build valuable skills that will benefit you in any career path.
• Vibrant Work Culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.
• Employee Discounts: While on shift, enjoy 50% off and one free bowl. When you're off the clock, you still receive 30% off — it's a win-win!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees